topic Re: "No message selected" showing on screen. in Email

"No message selected" showing on screen.

NEWbrain1 — Tue, 15 Apr 2025 13:53:28 GMT

After opening my Talk Talk email account, when opening the inbox all I see is a large blank area with three small envelopes and the words " No message selected". This only appears to have happened after deleting numerous messages from Spam and Trash folders.

Is there a solution to this problem?

Thanks.

Re: "No message selected" showing on screen.

KeithFrench — Tue, 15 Apr 2025 14:28:45 GMT

Have you clicked on a message to display it? Is this using Webmail or an email client & if so, which one?

Re: "No message selected" showing on screen.

NEWbrain1 — Tue, 15 Apr 2025 15:35:42 GMT

Thanks. I am using Webmail. Until recently when I accessed my inbox I would see 15+ emails on the screen. Now I see a couple of emails and the rest of the screen is blank except for the no message selected statement.

Re: "No message selected" showing on screen.

KeithFrench — Tue, 15 Apr 2025 15:41:13 GMT

Can you PM me (to protect your privacy) a screenshot of this.

The information below is provided by TalkTalk, for confirmation, please contact @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Re: "No message selected" showing on screen.

KeithFrench — Tue, 15 Apr 2025 20:57:26 GMT

Thanks for the screenshot. What happens if you click on a message? In Settings, what layout are you using? Mine works fine, although I hardly ever use webmail.

Re: "No message selected" showing on screen.

NEWbrain1 — Thu, 17 Apr 2025 08:43:40 GMT

Thanks again. As you suggested, it turns out to be something as simple as changing the layout to 'list'. I had not altered the layout so I was led down the garden path somewhat.

Re: "No message selected" showing on screen.

angelique-TT — Fri, 25 Apr 2025 08:03:16 GMT

Hi there. Thank you for the support @KeithFrench. @NEWbrain1 Please don't hesitate to chat back should you require any other assistance. Thank you for contacting TalkTalk. Goodbye:)