topic Re: I want to delete a talktalk.net email address in Email

I want to delete a talktalk.net email address

Grandpa1 — Wed, 16 Apr 2025 12:51:35 GMT

I want to delete a talktalk.net email address I do not use anymore.

I have messaged Ady-TalkTalk directly but since realised he may not be at work, even on holiday, so thought I'd better put on here as well, can someone from talktalk please help.Thank you Grandpa1

Re: I want to delete a talktalk.net email address

angelique-TT — Wed, 16 Apr 2025 13:02:21 GMT

Hi @Grandpa1. You are able to delete this email address on My Account using the below steps :

1. Log into My Account

2. Select Menu

3. Select Profile & Settings

4. Select My Details & Passwords

5. Select TalkTalk Mailbox

5. View Your mailboxes, at this point it will show your active email addresses, and you can remove the one you no longer use from there.

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 15:57:54 GMT

Hi, @angelique-TT

I think you have given @Grandpa1 old instructions.

TalkTalk Mailbox no longer comes under MyAccount. That was the old TalkTalk Mailbox, and in which one could not delete any email address. You should give @Grandpa1 the address of the new "TalkTalk Mailbox"

Bill

Re: I want to delete a talktalk.net email address

angelique-TT — Wed, 16 Apr 2025 16:27:36 GMT

Thank you @Billx . I have checked this out. @Grandpa1 please note that the deleted mailbox cannot be recovered or undeleted. Mail in a deleted mailbox is gone forever. You can use the below steps :

1.Open TalkTalk Mail

2. Select Mailbox Manager

3.Select a Mailbox

4. Select Delete Mailbox

5. You will need to type in the mailbox you need to delete and once done select delete.

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 17:04:02 GMT

I can't find "TalkTalk Mail", @angelique-TT . Do you mean TalkTalk webmail at https://apps.talktalk.co.uk/appsuite/ ?

Even if I or @Grandpa1 goes to TalkTalk webmail, there isn't a link to go to "TalkTalk Mailbox"

It would be helpful if @Grandpa1 was given the address of the "TalkTalk Mailbox"

Bill

Re: I want to delete a talktalk.net email address

ferguson — Wed, 16 Apr 2025 17:20:53 GMT

There's a link to My Mail at the bottom of the landing page in My Account.

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 18:10:54 GMT

Thanks, I'll have a look.

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 18:26:40 GMT

All right, there are 4 links at the bottom of MyAccount (which one arrives at with https://service.talktalk.co.uk/myaccount/dashboard

The 4 links are: TV, Broadband & Calls | My Account |My Mail | Help

Only 2 of those are relevant

The 'My Account' one, which will take you a second time into MyAccount,

and the 'My Mail' one, which will take you to My Mail, which is the TalkTalk webmail address, that I referred to above.

There is no 3rd address to take you to 'Mailbox Manager', @ferguson

Bill

Re: I want to delete a talktalk.net email address

ferguson — Wed, 16 Apr 2025 18:30:52 GMT

Um, you can install it as an app which is called TalkTalk Mail.

Re: I want to delete a talktalk.net email address

Grandpa1 — Wed, 16 Apr 2025 18:31:27 GMT

Thank you all for trying to help but mailbox holding your email addresses has been under maintenance for approx two years and you have been unable to delete an email or make a new one, I've also found out today the mailbox at the bottom of your account page has been removed. It really needs someone who has knowledge of this on staff to answer. Thanks in advance.

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 18:46:18 GMT

OK, @Grandpa1

You are correct about the old 'Talktalk Mailbox' e.g. 2 years.

However, this has been replaced with a new 'Talktalk Mailbox'.

One accesses this via https://apps.talktalk.co.uk/myaccount/?#/dashboard

I was previously trying to draw this out from @angelique-TT

But it is a shame that Open-Xchange has named this also as 'MyAccount'

Bill

Re: I want to delete a talktalk.net email address

ferguson — Wed, 16 Apr 2025 18:57:07 GMT

@Grandpa1

Try the link from the the help page here:

https://community.talktalk.co.uk/t5/Articles/Managing-TalkTalk-Mail/ta-p/3082194

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 19:00:24 GMT

'The app which is called TalkTalk Mail', will take one to exactly the same place as the TalkTalk webmail address I gave above, @ferguson , not to 'TalkTalk Mailbox'.

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 19:13:02 GMT

Correct, @ferguson . That article has one or two links to the 'TalkTalk Mailbox' address I already gave above.

Thank you.

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 19:33:58 GMT

So, @Grandpa1, are you now able to access the new 'Mailbox Manager'

via https://apps.talktalk.co.uk/myaccount/?#/dashboard

with one of your TalkTalk email addresses, and so delete the email address you wanted to delete?

Bill

Re: I want to delete a talktalk.net email address

Grandpa1 — Wed, 16 Apr 2025 19:41:37 GMT

Hi I have tried two of my talktalk.net email addresses but it says its wrong.

Re: I want to delete a talktalk.net email address

Billx — Wed, 16 Apr 2025 19:53:21 GMT

What a wrong email password? You are sure of your passwords?

Re: I want to delete a talktalk.net email address

Grandpa1 — Wed, 16 Apr 2025 22:54:49 GMT

Yes I must have typed my password wrong, once I was logged in I was able to delete the email address. Thank you so much for you patience and not giving up on me. Kind Regards Grandpa1

Re: I want to delete a talktalk.net email address

angelique-TT — Thu, 17 Apr 2025 07:37:12 GMT

You welcome, please don't hesitate to chat back should you require any other assistance. Thank you @Billx @ferguson for your support on this.

Re: I want to delete a talktalk.net email address

Grandpa1 — Thu, 17 Apr 2025 08:32:02 GMT

I'd like to thank you all for your help in solving the problem I had of deleting a talktalk.net email address. Regards Grandpa1