topic Re: Duplication of TalkTalk email address, for making a complaint/getting some help in Email

Duplication of TalkTalk email address, for making a complaint/getting some help

Billx — Wed, 23 Apr 2025 20:41:04 GMT

The usual email address used for the purpose of making a complaint or getting some help was concerns@talktalkplc.com

It happens that now, TalkTalk have added another email address, heretohelp@talktalkplc.com , for exactly the same purpose.

Is there a magic reason for the duplication?

This is important, as I want to use the right address in the future..

Bill

Re: Duplication of TalkTalk email address, for making a complaint/getting some help

Karl-TalkTalk — Tue, 22 Apr 2025 14:02:33 GMT

Hi Bill

It's the same mailbox, but going forward use the new address, heretohelp@talktalkplc.com

Thanks

Karl.

Re: Duplication of TalkTalk email address, for making a complaint/getting some help

Billx — Tue, 22 Apr 2025 14:07:24 GMT

Very very good, @Karl-TalkTalk

I was trying to get this sorted, in someone else's thread, but the thread was immediately locked, when I put the question.

Thank you again

Bill

Re: Duplication of TalkTalk email address, for making a complaint/getting some help

Karl-TalkTalk — Tue, 22 Apr 2025 14:19:41 GMT

No Problem 🙂

Karl

Re: Duplication of TalkTalk email address, for making a complaint/getting some help

ferguson — Tue, 22 Apr 2025 14:59:21 GMT

@Billx

A salutary yet satisfactory reminder that it is best to ask your own questions on your own thread, rather than somebody else's.

Re: Duplication of TalkTalk email address, for making a complaint/getting some help

Billx — Tue, 22 Apr 2025 15:45:57 GMT

In fact, TalkTalk allows the user to also send the original email via talktalkreply@talktalkplc.com , which is what TalkTalk uses for all its replies.

So, this address is in triplicate, 2 aliases, concerns@talktalkplc.com , heretohelp@talktalkplc.com ,

and the real address, talktalkreply@talktalkplc.com

And it looks like, this is the one and only email address, with which a customer can communicate with TalkTalk, amongst the many official email addresses that it uses.

Bill

Re: Duplication of TalkTalk email address, for making a complaint/getting some help

Karl-TalkTalk — Wed, 23 Apr 2025 08:11:27 GMT

as long as the message gets through to someone, that's what matters 🙂

Karl