topic Re: My password seems to have changed. in Email

My password seems to have changed.

Denver6 — Wed, 16 Apr 2025 15:06:08 GMT

When I bring up my Thunderbird e-mails I get the following message, 'Enter your password for jworth@talktalk.net on mail.talktalk.net:' It will not accept my known password.

I have not knowingly changed my password, but I would like to change it now but can't see how to do it.

Re: My password seems to have changed.

fr8ys — Wed, 16 Apr 2025 15:14:03 GMT

This should help you.

https://community.talktalk.co.uk/t5/Articles/Changing-your-email-password/ta-p/2556067

Re: My password seems to have changed.

Philile-TT — Mon, 21 Apr 2025 07:13:38 GMT

@Denver6 did you manage to change it?

-Phili

Re: My password seems to have changed.

Denver6 — Thu, 24 Apr 2025 14:22:07 GMT

I changed it, but I still cannot log in. I have tried on 2 different email programs without success. My email stopped being accessible on my phone at the same time.

Re: My password seems to have changed.

Philile-TT — Thu, 08 May 2025 07:11:29 GMT

Hi @Denver6 kindly accept my apologies for the delay. Just checking if it is now sorted?

Re: My password seems to have changed.

Denver6 — Sun, 18 May 2025 15:24:44 GMT

Sorry for the delay on my part. No, I'm afraid it is still not sorted.

Re: My password seems to have changed.

Mandisa-TT — Mon, 19 May 2025 07:35:31 GMT

Hi @Denver6 can you confirm which browser are you using?

Re: My password seems to have changed.

Denver6 — Mon, 19 May 2025 09:20:20 GMT

I am using Chrome for the TalkTalk web mail which is fine. It is just Thunderbird which won't give me access to TalkTalk mail. It is ok for gmail messages.

Re: My password seems to have changed.

Mandisa-TT — Mon, 19 May 2025 09:30:46 GMT

I completely understand and thank you for brining this to our attention, we are currently experiencing issue with client email and Thunderbird is one of them and the issue has been escalated and at the current moment we do not have the timeframe as to when this will be resolved however our specialist team are working to fix the issue as quickly as they can.

Re: My password seems to have changed.

Denver6 — Mon, 19 May 2025 11:47:29 GMT

Thank you for your reply and hope you have success.

Re: My password seems to have changed.

Mandisa-TT — Mon, 19 May 2025 11:48:50 GMT

Thank you so much for your understanding, you will be updated when we have an update.