topic Re: Email blocked in Email

Email blocked

belle7 — Wed, 23 Apr 2025 18:02:24 GMT

email address blocked from sending mail

Re: Email blocked

Billx — Wed, 23 Apr 2025 21:40:47 GMT

You'll certainly need to give a bit more detail, @belle7

Which email address was blocked? What is the domain of the email address (the part after the '@')

Is it your own main email address?

Do you know who blocked it?

Bill

Re: Email blocked

siphosethu-TT — Thu, 24 Apr 2025 07:17:17 GMT

Hi there belle7, please confirm how you are accessing your emails, is it by webmail or app? If it's via app, please switch to webmail. Thanks

Re: Email blocked

belle7 — Thu, 24 Apr 2025 08:04:16 GMT

Webmail

Re: Email blocked

belle7 — Fri, 25 Apr 2025 13:02:38 GMT

it is my address XXXXXXXXXX This happened to my husbands email address at the beginning of month. When eventually I got contacted by someone from talk talk he said talk talk blocked it. I reported problem on Monday and still haven't had a call back. Need e-mails to run business

Re: Email blocked

Gliwmaeden2 — Thu, 24 Apr 2025 08:15:18 GMT

@belle7, please never display personal information details in the public thread.

There's an area in Private Notes, further down from Personal Information in the community profile where you can put this sort of thing.

Go via your avatar; settings......add information and SAVE CHANGES.

Re: Email blocked

angelique-TT — Fri, 25 Apr 2025 08:43:55 GMT

Hi there @belle7. Please confirm if you still experiencing this issue and please remember that personal information needs to be sent privately as @Gliwmaeden2 mentioned above. Thanks

Re: Email blocked

belle7 — Fri, 25 Apr 2025 10:32:39 GMT

webmail

Re: Email blocked

belle7 — Fri, 25 Apr 2025 10:34:23 GMT

Yes still having problems. Still waiting for someone to call me.

Re: Email blocked

angelique-TT — Fri, 25 Apr 2025 10:47:57 GMT

Okay so just to confirm are you receiving any error message when trying to send emails?

Re: Email blocked

Billx — Fri, 25 Apr 2025 12:45:49 GMT

Hi, @belle7

Your private email address is still showing in your message of the ‎24-04-2025 09:06 AM

Please 'cut' the email address as displayed, and then re-'paste it as plain text'.

Bill

Re: Email blocked

Gliwmaeden2 — Fri, 25 Apr 2025 12:55:18 GMT

@Billx, where are you able to view the previous version?

It's not possible to remove the original completely but it shouldn't be in an accessible area.

Are you viewing "edit history"?

Re: Email blocked

Gliwmaeden2 — Fri, 25 Apr 2025 13:04:13 GMT

I have now re-edited the post to remove the Lineone bit - extraordinary that it still went through to show the complete address if clicked on.

Thanks for the heads up!

Re: Email blocked

Billx — Fri, 25 Apr 2025 13:34:28 GMT

Edit: the OP herself could have edited it as well

Edit2: Oh, I just noticed the 'lineone.net' bit is missing after the 'XXXXXX'. It's the 'lineone.net' bit which is the important bit. Anyhow.

Edit3: No, I was not viewing "edit history". I simply put the mouse over 'lineone.net'

Bill

Re: Email blocked

Gliwmaeden2 — Fri, 25 Apr 2025 14:05:23 GMT

OK!

Asking the OP, earlier on, "Which email address was blocked?" was NOT helpful, even if you qualified it later in your post, @Billx.

That triggered the OP to post the full address in the thread, so please be careful with your wording in future.

The OP has not returned in response to your post. CSs always remove personal details in case of risk to the OP, as soon as we spot them, and it was essential to do this before anyone could harvest the address.

@belle7, I'm locking this thread to new posts for the moment - in case you are still having problems, please PM me to enable you to post.