topic Re: E-mail not accepting password in Email

E-mail not accepting password

StevenBrennan — Mon, 28 Apr 2025 08:22:23 GMT

I am using the correct password, yet the login says that it's not correct.

I've been forced to try the reset password, but that doesn't work either. (No link received on alternative email account (used in main account).

Nothing has changed on my account recently, it's just stopped working.

Ayrgirl — Mon, 28 Apr 2025 09:17:54 GMT

I’m having the same problem - started yesterday. Currently waiting on a callback back.

Gliwmaeden2 — Mon, 28 Apr 2025 13:53:38 GMT

@StevenBrennan, for Talktalk staff to identify your account, please complete your community forum profile details.

Go via your avatar; settings; in Personal Information add your Talktalk phone number or account number.

Further down that section, in Private Notes, add the affected email address. SAVE CHANGES.

@Ayrgirl, please only follow up on your own thread. That will help avoid any confusion between accounts and customers in the replies.

Staff are on here Monday to Friday during business hours.

angelique-TT — Wed, 07 May 2025 07:56:35 GMT

Hi there StevenBrennan, please confirm if you are still experiencing this issue?