topic Re: Bouncing emails and Spam in Email

Bouncing emails and Spam

Cestrian42 — Mon, 28 Apr 2025 14:33:47 GMT

I have 2 problems. First, I receive ‘Neighbourhood Alert’ emails from Dorset Police which I forward using BCC to 21 residents of our estate. Several have btinternet address and these are being bounced as possible Spam. I get a ‘Undelivered Mail Return to Sender’ email which says “This is the mail system at host mx-out.tt.xion.oxcs.net.” which I assume from the ‘tt’ is part of your system. The further details say “<email address removed by me@btinternet.com>: host mx.bt.prod.cloud.openwave.ai[65.20.50.207]

said: 554 Message rejected on 2025/04/15 16:40:12 BST, policy (3.2.1.1) ID

(67FDE85A003C84EC) - Your message looks like SPAM or has been reported as

SPAM (in reply to end of DATA command)

Is there anything you can do to stop this problem from recurring? I have tried emailing postmaster@btinternet.com but get no response.

My second problem concerns the amount of Spam I am receiving, several each day. If you look in my Trash box (assuming you can access it) you will see a number of suspicious emails. This problem seems to have started fairly recently. Do you have a Spam filter at your end which is not working correctly?

Re: Bouncing emails and Spam

Divsec — Mon, 28 Apr 2025 16:31:34 GMT

Hi @Cestrian42 your post has been escalated and you should hear soon.

TT seem to have had more than their fair share of email issues lately, one suggestion is to setup a non ISP related account. Gmail, Hotmail even proton mail all offer free services far more reliable and portable.

Re: Bouncing emails and Spam

kanya-TT — Tue, 29 Apr 2025 07:58:27 GMT

Hey there, Cestrain42. We could address this in two ways, first is to run checks from our end as to why you can't send emails. And secondly, we will need to identify those spam emails, whether they are from the same source or not then we will also escalate that for you. When you are free, please do let us know and we'll begin checks.

Kanya

Re: Bouncing emails and Spam

Cestrian42 — Thu, 01 May 2025 08:52:35 GMT

Thanks for your message. Yes, please go ahead and investigate. If you don't have access to my trash folder you could look at the phishing\spam emails I have reported in the last week.

Re: Bouncing emails and Spam

kanya-TT — Thu, 01 May 2025 13:05:33 GMT

Thank you very much, but before we can begin, are you home where your broadband is installed.

Kanya

Re: Bouncing emails and Spam

Cestrian42 — Thu, 01 May 2025 14:23:05 GMT

Yes. at the moment, but will be going out at 4.45 for rest of day.

Re: Bouncing emails and Spam

Cestrian42 — Thu, 01 May 2025 14:29:42 GMT

Ignore previous message. Not available today.

Re: Bouncing emails and Spam

kanya-TT — Thu, 01 May 2025 15:26:52 GMT

No worries, we can proceed tomorrow.

Kanya

Re: Bouncing emails and Spam

Cestrian42 — Fri, 02 May 2025 10:41:36 GMT

Logged onto my laptop and broadband working. Hoe you can solve my 2 problems.

Re: Bouncing emails and Spam

Cestrian42 — Tue, 06 May 2025 13:21:05 GMT

Hi Kanya, are you back at work today? Can you please investigate my 2 problems?

Re: Bouncing emails and Spam

kanya-TT — Wed, 07 May 2025 07:29:09 GMT

Hey there, Cestrian42. I am ready when you are.

Kanya

Re: Bouncing emails and Spam

Cestrian42 — Wed, 07 May 2025 09:16:30 GMT

I am ready. What do you need from me? Have you flicked a switch at your end as I have not had any phishing\spam emails for a few days?

Re: Bouncing emails and Spam

kanya-TT — Wed, 07 May 2025 09:32:41 GMT

Are you currently at home where your TalkTalk broadband is installed?

Kanya

Re: Bouncing emails and Spam

Cestrian42 — Wed, 07 May 2025 09:36:11 GMT

yes I am

Re: Bouncing emails and Spam

kanya-TT — Wed, 07 May 2025 09:41:26 GMT

Thank you, do you have a screenshot of the spam email. Kanya

Re: Bouncing emails and Spam

Cestrian42 — Wed, 07 May 2025 09:49:12 GMT

No, I don't, but I have sent the emails to phising@talktalk.co.uk so you should be able to see them.

Re: Bouncing emails and Spam

kanya-TT — Wed, 07 May 2025 09:51:27 GMT

Could you please tell me the last part of your email address? This is the section after the @ symbol.

For example it might be talktalk.net or tiscali.co.uk.

Kanya

Re: Bouncing emails and Spam

Cestrian42 — Wed, 07 May 2025 09:58:47 GMT

talktalk.net