topic Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3 in Email

Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 09:09:06 GMT

Hi again I've lost the ability to use imap/pop3 after opening a suspicious email I believe, this is the reason i now think is why I cannot now set up imap Pop3 as it says no access to them when I try, I can access webmail and Mailbox Manager, I've changed my password several times. My question is if talktalk realised this would they immediately block my Internet ip address to the affected talktalk.net email account. So I'd have no imap/ pop3 access for security reasons. Can someone please advise. .Thank you Grandpa1

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

sabelo-TT — Wed, 30 Apr 2025 09:22:24 GMT

Hey there @Grandpa1,

Thank you for getting in touch once more. So, this may be that we have detected that the suspicious email you have opened to be one of phishing emails. Just to double check, have you tried uninstalling and re-install email settings to your particular device?

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 09:30:56 GMT

Thank you for responding so quickly, yes I've tried installing both imap and pop3 over 50 times I'd say in the last few days, the same message appears no access to the account, as I mentioned I can get into webmail and Mailbox Manager, I've changed password several times, I know imap and pop3 settings are correct too.

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

sabelo-TT — Wed, 30 Apr 2025 09:33:49 GMT

Thank you for confirming with feedback @Grandpa1 as I also do apologise for any difficulties caused.

I would like for us to try this alternative. Please remove the account from your App and re-add it once more. Kindly confirm with feedback once done.

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 09:40:49 GMT

It's already removed, I have just tried to add, same message no access to this account.

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 12:27:15 GMT

Hi Sebelo,I'm not sure if you've seen my reply I have confirmed I have tried your suggestion and still no joy.

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Billx — Wed, 30 Apr 2025 14:10:43 GMT

Hi, @Grandpa1

You've said, you can access webmail with all your current TalkTalk email addresses and you can access Mailbox Manager with at least one of those TalkTalk email addresses

You also said you deleted that particular email address from TalkTalk via Mailbox Manager. ( officially it's called Deleted Mailbox)

Is that all correct?

Did you get a positive response when you deleted that particular email address?

(It's no longer showing in Mailbox Manager?)

If the above is all positive, you now want to add the same email address via Mailbox Manager.

And it doesn't allow you?

Can you take a screenshot of that response and post it here, please

Edit: I don't think it's possible for your IP address to be blocked, because that would block you from most other things.

Bill

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 14:00:41 GMT

Hi the email that I wanted deleted was deleted perfectly, I still have two talktalk.net email addresses the affected one is one of them, yes I can get into webmail with both addresses and into Mailbox Manager with both addresses, I've attached the message when I try to add, I know the password is correct and know the imap/pop3 settings are correct, also sebelo from talktalk staff is looking at the issue, attached is the message I receive every time I try to add the email address

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Billx — Wed, 30 Apr 2025 14:43:37 GMT

@Grandpa1

(You said you deleted an email address. But it was a 3rd email address you deleted.)

Since you can access this affected email address via TalkTalk webmail, it exists.

It should also show in 'Mailbox Manager', as existing. Does it currently show there?

If it already shows in 'Mailbox Manager', what email address are you trying to add?

If you want to add the same affected email address, you must first delete it.

Bill

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 15:09:23 GMT

Bill the issue I have is I cannot connect the email address to imap or pop3, that is the problem, nothing to do with webmail or Mailbox Manager they are fine

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Billx — Wed, 30 Apr 2025 16:12:29 GMT

@Grandpa1

Oh, you mean you not trying to add it in TalkTalk Mailbox Manager, but somewhere else.

You didn't tell anyone about that. It seems you are trying to add it to a 3rd party email client.

You haven't even mentioned that.

So that message is from the unspecified email client?

There is a possibility that the email client is at fault.

EDIT:

I've just added a new email address in 'Mailbox Manager' with a new password.

I then used an email client to add the email address and password to that, as well.

Here are all the email client settings, which I used:

---
IMAP Configuration
Incoming email server mail.talktalk.net Port 993
Secure connection type SSL/TLS (recommended)

SMTP Configuration
Outgoing email server smtp.talktalk.net Port 587
Secure connection type SSL/TLS (recommended)

---

Everything is fine and dandy in the email client.

I will now delete that in the email client, because I don't need it there.

Bill

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 15:57:37 GMT

Bill you need to read again my topic opening message, it's only accessing my email account on imap or pop3, thank you for trying to help, I'm hoping sebelo talktalk staff can rectify my problem.

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Billx — Wed, 30 Apr 2025 16:31:59 GMT

@Grandpa1

imap or pop3 comes into it, only if you are using a 3rd party email client. You didn't confirm, that's what you are doing.

(Previously, you said it works OK in TalkTalk webmail)

I don't know what else can be said.

Bill

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 17:40:20 GMT

I apologise for not explaining it more clearly Bill , yes both webmail and Mailbox Manager I can access, it's just the 3rd party client imap or pop3 I cannot access on my phone and I believe this is because talktalk have blocked my ip address only for this email address to secure the account from a phishing suspicious email I opened, I know my password is correct and all the settings for imap and pop3 correct. It needs someone from talktalk staff to look into it, which I'm hoping sebelo talktalk staff is doing for me

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Billx — Wed, 30 Apr 2025 18:55:49 GMT

Thanks for confirming it is an email client on the phone.

But you are still confusing imap and pop3. You cannot have both at the same time. You as the user has to select imap or pop3.

The imap/pop3 selection has to be done before the email client sends all those server settings to TalkTalk.

To choose POP3 instead of IMAP in TalkTalk, select Port 995, instead of Port 993. You just can't have both.

As far as your phone using a different IP address than your computer, you're probably right. Maybe that IP address could have been blocked. But, if the connection going through the home router, then they will both are using the same IP address.

The final thing I would do, is uninstall and reinstall the email app on the phone.

Other than that, it's TalkTalk's turn.

Bill

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 19:33:59 GMT

Hi Bill I know all about imap and pop3, I've been using them for 18 years, I know you choose only one of them to use, I uninstalled the app shortly after I had the problem, also I only have a smartphone, I'm waiting for sabelo talktalk staff to reply to me after I carried out his instructions this morning.

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Billx — Wed, 30 Apr 2025 19:55:38 GMT

OK. Thanks for your reply.

Bill

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Gliwmaeden2 — Wed, 30 Apr 2025 21:32:12 GMT

@Grandpa1, I'll re-escalate this thread, as there have been a lot of non staff replies since you last heard from TT staff.

Incidentally, I doubt it's to do with the IP address, as that is dynamic, not static, so changes anyway:

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

Grandpa1 — Wed, 30 Apr 2025 22:21:31 GMT

Thank you for re-escalating my issue and for the information you've advised.

Re: Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

kanya-TT — Thu, 01 May 2025 13:01:59 GMT

Hello, Grandpa. We apologize for any trouble this has caused you. Here are some suggestions we've been given that might help

Restart your device and clear your browsing history and cookies.
Change your password to a new one that you haven't used before.
Delete the account from the app and then add it back again

If none of these solutions work, please let us know so we can assist you further.

Kanya