topic Re: Not receiving Tesco receipts for grocery order in Email

Not receiving Tesco receipts for grocery order

LizoECO — Fri, 14 Feb 2025 11:55:01 GMT

I am not receiving any e-mails from Tesco's? I rang Talk Talk and rep said it was Tesco's error, however I rang Tesco's again after this, I set up a different "gmail" address and Voilà!! I am receiving my Tesco receipts to the new address.

Are you not sending other e-mails talk talk, is it just the Tesco's one how would we know?!!

Bit of a worry!

Re: Not receiving Tesco receipts for grocery order

Ady-TalkTalk — Mon, 17 Feb 2025 09:14:29 GMT

Hi LizoECO, it's a TalkTalk issue. I raised an incident for it last week. The team at incidents passed it to TalkTalk's email provider OpenXchange. It seems they've still not resolved the issue.

Ady

Re: Not receiving Tesco receipts for grocery order

LizoECO — Mon, 17 Feb 2025 09:29:11 GMT

Thank you Ady for the update please let me know when the issue is fixed, I pay full price for my internet and home telephone with yourselves I hope I will get some sort of discount for this month long inconvenience? you also did not comment on whether any other e-mails are being withheld/lost/delayed by talk talks provider "OpenXchange" could you confirm that point raised also yours sincerely Elizabeth Osborne

Re: Not receiving Tesco receipts for grocery order

LizoECO — Mon, 05 May 2025 10:19:33 GMT

Hi Ady has it been resolved yet, thanks Liz

Re: Not receiving Tesco receipts for grocery order

ferguson — Mon, 05 May 2025 10:50:04 GMT

Ady doesn't work here anymore, so I have re-escalated this for one of the other support team members to pick up.

Re: Not receiving Tesco receipts for grocery order

LizoECO — Tue, 06 May 2025 15:46:00 GMT

I Look forward to this issue being resolved, Elizabeth

Re: Not receiving Tesco receipts for grocery order

Philile-TT — Thu, 08 May 2025 09:04:18 GMT

Hi there @LizoECO the incident was closed. Have you checked by resetting to receiving the emails again on your TalkTalk email rather than the Gmail?

Re: Not receiving Tesco receipts for grocery order

LizoECO — Thu, 08 May 2025 09:18:51 GMT

Hi Philile I will try this on my next shop at tesco's and let you know, many thanks for your help in this matter

kindest regards Liz

Re: Not receiving Tesco receipts for grocery order

Philile-TT — Thu, 08 May 2025 09:20:42 GMT

You are most welcome, Liz. Please do advise if you managed to receive it.

-Phili

Re: Not receiving Tesco receipts for grocery order

LizoECO — Thu, 08 May 2025 09:32:03 GMT

Thanks Phili I have changed e-mail and booked a slot and have just received "confirmation" of that slot from tesco's so whoo hoo it looks promising will keep you posted on next weeks actual receipt of goods, have a good day

Kindest regards Liz

Re: Not receiving Tesco receipts for grocery order

Philile-TT — Thu, 08 May 2025 09:35:08 GMT

Great! 🙂 Looks like we heading to a good start that's promising😄 Thank you for your kind gesture, do enjoy the rest of your day, Liz.

-Phili

Re: Not receiving Tesco receipts for grocery order

LizoECO — Tue, 13 May 2025 12:29:48 GMT

Yep received the receipt for my Tesco shop all working fine now many thanks Liz

Re: Not receiving Tesco receipts for grocery order

Philile-TT — Tue, 13 May 2025 12:46:23 GMT

Great news, Liz. Thank you for the update.