topic Re: Problems sending deleting moving emails in Email

Problems sending deleting moving emails

Adiebaby — Sun, 04 May 2025 11:34:00 GMT

I have an email account and up until Friday it was working fine. Yesterday and today I have tried to log in, getting access eventually but not receiving my log in /security screen. When in I am unable to delete any emails and likewise I cannot move them to respective folders.

I am also unable to respond to emails in my in box

I did have a warning screen flash up from my security portal on Friday so I closed the system down and restarted it The warning did mot reappear.

I can access every other link on my computer and they appear to be working fine

Can you assist with any guidance please.

Re: Problems sending deleting moving emails

sabelo-TT — Wed, 07 May 2025 12:45:40 GMT

Hello there @Adiebaby,

Just wanted to double check if you are still experiencing any issues with your emails. Kindly confirm with feedback once you have received this message.

Re: Problems sending deleting moving emails

Adiebaby — Thu, 08 May 2025 07:54:11 GMT

Good morning

I have just checked my emails as I was otherwise engaged yesterday, and no change,I still cant delete, move or send emails.

When I ask to send or reply to an email the information tab tries to open but doesn't. I am still receiving emails. I am also receiving the emails on my phone but cant reply on that either.

Adrian

Re: Problems sending deleting moving emails

sabelo-TT — Thu, 08 May 2025 07:58:29 GMT

@Adiebaby, thank you for your reply. Could you please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

As I will need to further investigate this matter on my end.

Re: Problems sending deleting moving emails

Adiebaby — Thu, 08 May 2025 10:28:43 GMT

Good morning

All completed as requested I hope

Adrian

Re: Problems sending deleting moving emails

sabelo-TT — Thu, 08 May 2025 11:38:12 GMT

@Adiebaby, I have double checked and can confirm that your profile is still not as yet updated.

Re: Problems sending deleting moving emails

Adiebaby — Thu, 08 May 2025 12:36:43 GMT

Afternoon

Just got back from walking the dog and checked through everything and it appears okay to me. I am not a wiz with computers as I am from the age of slide rules and logarithms

I only use this because I have to as everyone sends me emails.

If I am missing something can you point me in the right direction please, now out to the hospital so could be a while till I reply.

My phone tells me I am still receiving em,ails but I cant get into them now on my laptop

Adrian

Re: Problems sending deleting moving emails

sabelo-TT — Thu, 08 May 2025 13:05:27 GMT

@Adiebaby , just to double check, how are you currently accessing your emails? Are you currently using a browser or accessing your emails using an App?

Re: Problems sending deleting moving emails

Adiebaby — Thu, 08 May 2025 16:28:10 GMT

On my Lap Top I am using a browser I believe and on my phone an App !

Re: Problems sending deleting moving emails

nambuso-TT — Fri, 09 May 2025 07:13:11 GMT

Hi there Adiebaby. Thanks for getting in touch.

Just to confirm which browser are you currently using? example: Chrome, Firefox, Safari etc.

Re: Problems sending deleting moving emails

Adiebaby — Fri, 09 May 2025 07:36:38 GMT

Chrome

Re: Problems sending deleting moving emails

nambuso-TT — Fri, 09 May 2025 07:43:53 GMT

Okay please clear your browser and try to delete emails or try to respond to one of your emails and confirm what happens. Thanks

Re: Problems sending deleting moving emails

Adiebaby — Fri, 09 May 2025 08:53:35 GMT

Okay I have cleared my browser but now I cant get back onto the Talktalk log on page. I did this morning first thing and then it went straight through to my in box bypassing the security screen.

Re: Problems sending deleting moving emails

nambuso-TT — Fri, 09 May 2025 09:15:12 GMT

Just to confirm what happens when you try to login?

Re: Problems sending deleting moving emails

Adiebaby — Fri, 09 May 2025 09:29:13 GMT

On this lap top it starts to connect and that is all it does It does not connect to the home page.

I have just tried another lap top and I can get into my emails but nothing has altered, still not able to delete, send or reply.

Re: Problems sending deleting moving emails

nambuso-TT — Fri, 09 May 2025 09:43:45 GMT

Okay thank you very much for confirming, Just to understand the cause of the issue, please confirm if you are getting any error message when trying to send, delete or reply to an email?

Re: Problems sending deleting moving emails

Adiebaby — Fri, 09 May 2025 09:52:52 GMT

No error messages at all.

When I have been able to get into the inbox and select reply it has occasionally opened up the reply window but not let me type in the box, then the box will disappear after a while and I cant get it back.

Re: Problems sending deleting moving emails

nambuso-TT — Fri, 09 May 2025 09:57:55 GMT

Okay, just to confirm have you tried accessing your emails using webmail?

Re: Problems sending deleting moving emails

Adiebaby — Fri, 09 May 2025 10:02:11 GMT

As I said before I am not a happy person with computers. I access my m ail through the tab on the top of my browser screen as I do all my other items (they are working)

Is that not web mail if not where do I go to get that.

Re: Problems sending deleting moving emails

Adiebaby — Fri, 09 May 2025 10:05:47 GMT

Hi there

Sorry I have to *@#][!![]'#[@#]!* out for an hour I will reply to anything you send through when I return