topic Re: Can't send emails happening more and more frequently. in Email

Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 11:44:28 GMT

Over the last month it's been very hit and miss whether emails are sent. The log states "Reject for policy reason".

Today I have tried sending emails to various recipients all of whom received messages perfectly well yesterday.

I notice that many other customers are suffering from this problem.

I am shortly due to renew my account and I'm questioning whether I should stay with TalkTalk, though I have been with them for many years.

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 12:04:38 GMT

Hi there SJW78. So just to confirm you are unable to send emails , is that correct?

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 12:39:22 GMT

Yes. this has been happening randomly just lately.

Re: Can't send emails happening more and more frequently.

Billx — Fri, 09 May 2025 12:40:51 GMT

I think that's what the OP said, 'very hit and miss whether emails are sent'

He sent yesterday but not today. So, justifiably, why the difference between yesterday and today?

Bill

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 13:49:55 GMT

Thank you for confirming. I will run checks for you. Please confirm if you are messaging us from home.

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 14:00:46 GMT

I am messaging you from home.

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 14:10:05 GMT

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 14:19:26 GMT

My internet is working fine and I am not trying to access a site or application. It is sending emails that I am havuing problems with. I am able to receive emails but am unable to send them.

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 14:20:10 GMT

I need to know what device are you using when accessing your email?

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 14:20:51 GMT

I am using my PC.

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 14:21:58 GMT

Thank you. I need to know the operating system on your PC?

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 14:24:29 GMT

I am using Windows 7

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 14:27:00 GMT

Do you have other devices we can check and meets the compatibility requirements when accessing your email service?

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 14:28:07 GMT

I do not use any other device for email. Only the PC.

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 14:31:03 GMT

I understand that you only use your PC for emails however I am asking if you have other devices we can check ?

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 14:32:03 GMT

What kind of devices are you looking for?

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 14:34:30 GMT

No specific device, just need to confirm if you have other devices we can check e.g smartphone

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 14:36:48 GMT

I have a smartphone which is working perfectly well. I fail to see what that has to do with my emails as I don't use it for that purpose and I don't have any TalkTalk apps on it.

Re: Can't send emails happening more and more frequently.

angelique-TT — Fri, 09 May 2025 14:43:06 GMT

Please bear with me as I run these diagnostics in order to determine the issue you are currently experiencing. I want you to try using your alternative device to check your email service.

Re: Can't send emails happening more and more frequently.

SJW78 — Fri, 09 May 2025 14:53:51 GMT

I should point out that I use an email client OEClassic which I have used in conjuction with TalkTalk for years. As I pointed out in my original post the sending email problem has been random - in other words it has worked sometimes . It was working ok again these last few days until today when messages have again been rejected by the TalkTalk server. See error message attached.