topic Receiving some emails in Email

Receiving some emails

chaplia — Mon, 12 May 2025 17:29:43 GMT

Problems with receiving emails today , had very few .I sent done test emails which haven’t arrived. One sent to my gmail account did arrive . Still receiving an odd email .Nothing has changed with my account but worried what might not be getting through

Re: Receiving some emails

fr8ys — Mon, 12 May 2025 18:15:45 GMT

There has been an issue with some mail servers and this is being looked into.

Without giving your email address away, what is after the @ in your email address?

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Can you also please add your full email address to the private notes field, so staff can check tomorrow.

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Receiving some emails

chaplia — Mon, 12 May 2025 18:22:50 GMT

My email is @talktalk.net.I have updated my details as requested

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 07:12:35 GMT

Hi there @chaplia. I am very sorry to hear that you are having issues with your email services. Please confirm if you are messaging us from home.

Re: Receiving some emails

chaplia — Tue, 13 May 2025 08:32:37 GMT

Yes I am messaging from home

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 09:06:07 GMT

Thank you for confirming, please do bear with me as I check something under your account so we can proceed.

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 09:55:29 GMT

Thank you very much for your patience:) Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet. Thanks

Re: Receiving some emails

chaplia — Tue, 13 May 2025 11:07:47 GMT

Internet access okay but if I send a test email to my TalkTalk email address it isn’t arriving but if I send it to my gmail email address it is?

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 11:12:11 GMT

Thank you for confirming. I need to know what device are you using when accessing your email? Please choose from the below devices.

-Personal Computer

-Laptop

-Smartphone

-Tablets

-Gaming consoles

Thanks

Re: Receiving some emails

chaplia — Tue, 13 May 2025 11:18:58 GMT

I am accessing from my iPhone and iPad ,same thing on both .Never had a problem before and nothing has changed ?

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 11:21:17 GMT

Thanks, Can you tell me the version of the operating system on your devices used?

-Apple iOS 13, 14 or latest version

-Apple iOS 12 or older versions

Re: Receiving some emails

chaplia — Tue, 13 May 2025 11:50:35 GMT

I am on the latest version 18.5

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 11:51:43 GMT

Thank you for confirming. Could you please tell me the last part of your email address? This is the section after the @ symbol.

For example it might be talktalk.net or tiscali.co.uk.

-Nambuso

Re: Receiving some emails

chaplia — Tue, 13 May 2025 11:59:28 GMT

TalkTalk.net

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 12:00:07 GMT

Perfect:) Now can you please provide the part of your email address that is before the '@' symbol?

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 12:00:42 GMT

Please respond to that privately. Thanks

Re: Receiving some emails

chaplia — Tue, 13 May 2025 12:06:19 GMT

Removed for security.

Re: Receiving some emails

fr8ys — Tue, 13 May 2025 12:05:36 GMT

@nambuso-TT I requested the op to put this in private notes. Did you not see this?

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 12:08:45 GMT

In future please refrain from sharing your personal information publicly, that is for your security safety. Thanks

Re: Receiving some emails

nambuso-TT — Tue, 13 May 2025 12:11:21 GMT

@fr8ys Thanks for that. @chaplia Are you having problems receiving emails from everyone, or just an individual or single domain name (e.g. @gmail.com)?