topic Re: pipex email stopped receiving emails on ipad in Email

pipex email stopped receiving emails on ipad

Pianist2 — Tue, 13 May 2025 13:35:06 GMT

I have a pipex email address which I use on my desktop and my ipad mini. Overnight it stopped receiving emails on my ipad and I am getting a message saying that authentication has failed. I am still able to send emails from the ipad. I have checked the settings and they all seem to be correct. Authentication for incoming emails is supposed to be my password, which I had not changed. I have re-entered the correct password but it's still not working. Email is working fine on my desktop. Does anyone have any ideas as to how I can solve this problem, as I am flummoxed! Thanks.

Re: pipex email stopped receiving emails on ipad

angelique-TT — Tue, 13 May 2025 13:50:48 GMT

Hi there. so you are able to receive your emails using your desktop however you are unable to receive them using your ipad ?

Re: pipex email stopped receiving emails on ipad

Pianist2 — Tue, 13 May 2025 15:04:24 GMT

Yes, exactly.

Re: pipex email stopped receiving emails on ipad

angelique-TT — Tue, 13 May 2025 15:07:24 GMT

Have you tried clearing your browsing history and your cache and cookies?

Re: pipex email stopped receiving emails on ipad

Pianist2 — Tue, 13 May 2025 15:10:04 GMT

No, but I'll try that.

Re: pipex email stopped receiving emails on ipad

angelique-TT — Tue, 13 May 2025 15:12:19 GMT

Okay please try that and confirm if it works, thanks.

Re: pipex email stopped receiving emails on ipad

Pianist2 — Tue, 13 May 2025 16:03:50 GMT

I did that, and initially there was no change, but now the problem seems to have sorted itself out.

Re: pipex email stopped receiving emails on ipad

angelique-TT — Tue, 13 May 2025 16:07:34 GMT

Okay that is good to hear. Is there anything else I can help you with today?

Re: pipex email stopped receiving emails on ipad

Pianist2 — Tue, 13 May 2025 16:10:10 GMT

No, that's fine thanks. I'm just relieved everything is working again. Thank you.

Re: pipex email stopped receiving emails on ipad

angelique-TT — Tue, 13 May 2025 16:12:15 GMT

No worries. Thank you for contacting TalkTalk. Enjoy the rest of your day 🙂