topic Incoming Mail Problem in Email

Incoming Mail Problem

Tansea — Tue, 13 May 2025 19:33:48 GMT

Can anyone explain why my incoming messages have suddenly started arriving in my draft folder and better still tell me how to get them arriving in my inbox where they should be.

Re: Incoming Mail Problem

angelique-TT — Wed, 14 May 2025 07:20:03 GMT

Good morning Tansea. Please confirm if you are referring to your emails?

Re: Incoming Mail Problem

Tansea — Wed, 14 May 2025 08:07:40 GMT

Hello Angelique, thanks for replying. I am referring tom my tiscali.co.uk messages.

Re: Incoming Mail Problem

angelique-TT — Wed, 14 May 2025 08:13:11 GMT

Okay thank you for confirming, how are you accessing your emails?

Re: Incoming Mail Problem

Tansea — Wed, 14 May 2025 08:28:49 GMT

Via the blue mail app on my iPad.

Re: Incoming Mail Problem

angelique-TT — Wed, 14 May 2025 08:31:16 GMT

Okay can you please use webmail for me and tell me if this issue still continues.

Re: Incoming Mail Problem

Tansea — Wed, 14 May 2025 09:18:03 GMT

It is the same

Re: Incoming Mail Problem

sabelo-TT — Wed, 14 May 2025 09:28:24 GMT

@Tansea, could you double check if your Inbox mail space is full or not as this normally occurs should there be not enough space. Meaning so, if your Inbox folder is full, other incoming mails will be re-directed to other folders such as Spam or draft.

Re: Incoming Mail Problem

Tansea — Wed, 14 May 2025 15:52:16 GMT

All had been well before my email address was subject to a major hacking event whereby all my contacts received a series of scam emails from an unknown source using my address.. I involved the TalkTalk team and during the following process all my folders were emptied out including my inbox. My inbox was therefore empty and since then all my incoming mails have arrived in my draft folder. I have not received any conclusion from TalkTalk in regard to the hacking problem and the only positive action taken is that I have changed my password.

Re: Incoming Mail Problem

nambuso-TT — Mon, 19 May 2025 14:21:52 GMT

Hi there @Tansea. We have escalated this issue regarding your emails going to your draft to SMC and when we have an update we will post it for you. Thanks

Re: Incoming Mail Problem

Tansea — Mon, 19 May 2025 15:07:06 GMT

I am grateful for your action but out of curiosity can you tell me who SMC are?

Re: Incoming Mail Problem

nambuso-TT — Mon, 19 May 2025 15:12:16 GMT

Apologies for that, Service Management Centre. Which is the department that'll ook into this for you.

Re: Incoming Mail Problem

nambuso-TT — Mon, 19 May 2025 15:12:39 GMT

Apologies for that, Service Management Centre. Which is the department that'll look into this for you.

Re: Incoming Mail Problem

nambuso-TT — Mon, 19 May 2025 16:17:49 GMT

Hi there @Tansea, I am pleased to say that this has now been resolved for you, there was a rule on your emails which directed all your incoming mail into drafts, this has now been removed, and your emails will no longer go into your draft folder. Once again, I am really sorry that you've experienced this, thank you for contacting us and please reach out should you need anything else.