topic Re: email in Email

email

BettyBoop5 — Sat, 17 May 2025 17:55:23 GMT

Hi, I'm really loosing patience with the Talk Talk team on chat, as nobody understands my query and I just get passed around the office ! I am the account holder and my email address and password are fine to login with. I set up a Talk Talk email address for my Husband 10 years ago which was working fine until Tues 06/05/2025 , when his email password stopped working. with no idea to reset his password as when he's goes to reset your password and types in his email address he doesn't receive anything. Has anybody idea whats happened, If so how does he get a new password ? As the email address is still live we just can't open it.

Re: email

Divsec — Sat, 17 May 2025 20:44:29 GMT

Hi @BettyBoop5 how are you trying to retrieve your husband's emails, app, browser etc.

If you/he are using a browser try clearing the cache and disabling any pop up blockers.

Re: email

kanya-TT — Mon, 19 May 2025 07:25:22 GMT

Hey there, BettyBoop5. We are sorry for the inconvenience we are having issues with our emails. How is your husband accessing their emails?

Kanya

Re: email

BettyBoop5 — Mon, 19 May 2025 16:01:07 GMT

Hi Kanya , the problem is he cannot access any talktalk mail at all. All we need is how to renew his password.

Re: email

kanya-TT — Mon, 19 May 2025 16:03:24 GMT

Thank you for getting back to me. I will need to help you through t by run some few checks. Are you able to access them by webmail though?

Kanya