topic Re: Outgoing messages not being received in Email

Outgoing messages not being received

norah_anderson — Tue, 16 Apr 2024 16:33:16 GMT

For weeks now, my Tiscali outgoing messages are not being received or are ending up in the recipient's Spam box. Mostly they are not being received. What is going on. I am in the London area and my emails are essential to me.

Re: Outgoing messages not being received

Tisccom — Tue, 16 Apr 2024 16:46:24 GMT

I am experiencing the same problem!

Re: Outgoing messages not being received

Gondola — Tue, 16 Apr 2024 17:58:21 GMT

If you know your emails are in recipient's Spam folders and if these recipients use Gmail addresses and have told you, which is how you know, you then ask them to select your emails from the Spam folder and then select the Report as not spam button. This will tell Gmail not to dump your mail messages into their Spam folder but to deliver your future messages into the Inbox where all fully authenticated mail should be delivered. TalkTalk Mail is sent with full authentication.

Which mail services are not accepting delivery of your emails and do you get any bounceback error message as a Delivery Notification Fail?

Re: Outgoing messages not being received

norah_anderson — Wed, 17 Apr 2024 08:57:33 GMT

How can I tell my recipients about moving me from their spam box into their inbox if my emails are not getting through?
Talk Talk, Talk21 are my main recipients.
There are no bounceback error messages.
Even test messages I send to myself are not getting through
These problems have arisen since the mail page was "updated". I notice also that when I am working on a different page, I no longer get a "flashing" on my mail page tab to indicate I have mail.
It would appear there are others experiencing these problems so obviously there is something wrong with the outgoing mail service.

Re: Outgoing messages not being received

theid — Wed, 17 Apr 2024 09:10:51 GMT

The original poster says "Even test messages I send to myself are not getting through" - so nothing to do with other service providers since this is a talktalk customer sending to their other talktalk email account. I have the same problem - except messages aren't EVEN going into the Spam folder, they just disappear into the ether - which, apparently, does not rate as a high priority for talktalk so it's anybody's guess if the problem will ever be addressed, let alone solved.

Re: Outgoing messages not being received

Gondola — Wed, 17 Apr 2024 09:12:41 GMT

Hi norah_anderson

There's no known issue with outgoing mail from TalkTalk.

The network block on tiscali mail incoming to TalkTalk has been resolved as two other members have reported to us this morning.

The issue with new incoming mail notifications has been alerted to the TalkTalk email admins.

Re: Outgoing messages not being received

oxfordguy — Wed, 17 Apr 2024 09:14:53 GMT

me too, even the outlook test message does not appear after pressing test account.

Re: Outgoing messages not being received

theid — Wed, 17 Apr 2024 09:24:44 GMT

Just checked and the system is now working! HOORAH.......

Re: Outgoing messages not being received

norah_anderson — Wed, 17 Apr 2024 09:28:24 GMT

Dear Gondola

It is ridiculous to say that there is no known problem with Talk Talk outgoing mail since I and others are telling you that there is. My emails are not being received and it is causing problems. This must be sorted pronto. Is there a connection to when the Mail page was "updated"?

Re: Outgoing messages not being received

Gondola — Wed, 17 Apr 2024 10:04:10 GMT

@norah_anderson wrote: Dear Gondola, It is ridiculous to say that there is no known problem with Talk Talk outgoing mail since I and others are telling you that there is. My emails are not being received and it is causing problems. This must be sorted pronto. Is there a connection to when the Mail page was "updated"?

You've just confirmed that you are reporting a problem with receiving mail NOT with sending mail. Issues with other mail services receiving mail are not under the control of TalkTalk. There is no connection to any update of the TalkTalk 'Mail' page.

You've mentioned Talk21 which is a BT Group email domain. Does that mean your tiscali mail message sent fully authenticated by the TalkTalk mail servers is being rejected by BT Mail's Vade Secure spam protection service?

There are new anti-spam policies in place for some mail services. TalkTalk has no control of these policies or the fact that mail services can reject or quarantine mail sent to them.

You may say it's ridiculous of me to ask but what exactly do you expect TalkTalk to sort?

Re: Outgoing messages not being received

norah_anderson — Wed, 17 Apr 2024 10:16:45 GMT

I said "my emails are not being received". As I thought it was perfectly clear I have been discussing a problem with outgoing emails i did not think it was essential to say "my OUTGOING emails are not being received". Let's not nitpick here. My emails are still not being received. I just wrote to my husband who has a Talk Talk address, that hasn't arrived. There IS a problem with outgoing mails being received and that is what I expect Talk Talk to fix. I pay for a service and I am not receiving that service. Will Talk Talk give me a rebate on my next bill to compensate? I don't think so, somehow.

Re: Outgoing messages not being received

Gondola — Wed, 17 Apr 2024 10:22:31 GMT

So you send tiscali emails to your husband that has a TalkTalk email address. Those emails are sent. You see them in your Sent folder don't you?

There was an issue resolved for incoming mail from tiscali addresses. Have you retested today? What's the result?

Re: Outgoing messages not being received

norah_anderson — Wed, 17 Apr 2024 10:33:37 GMT

Yes those emails and others I send appear in the Sent box, the trouble is they don't appear in the Inbox of the people I write to.

Anyhow, just tested the email and it would appear it has gone through. For now, no doubt.

Re: Outgoing messages not being received

Gondola — Wed, 17 Apr 2024 10:44:46 GMT

OK, so exactly as I said to you over an hour ago, before you told me I was being ridiculous and nit-picking, the temporary issue of incoming tiscali mail messages that I believe were blocked on the network and therefore not being received at TalkTalk mailboxes was resolved by TalkTalk.

So what about Talk21 that you also asked about?

Re: Outgoing messages not being received

norah_anderson — Wed, 17 Apr 2024 10:57:13 GMT

I don't like your tone. Are you directly employed by Talk Talk or just a member of the community?

Re: Outgoing messages not being received

theid — Mon, 19 May 2025 09:04:27 GMT

Could I direct users to another subject "My e-mmails going directly to recipients spam or junk"

on the same issue which is presently under discussion. (18th May 2025)

Re: Outgoing messages not being received

Mandisa-TT — Mon, 19 May 2025 09:05:57 GMT

Hi @norah_anderson can you confirm if you are still having this issue?

Re: Outgoing messages not being received

theid — Mon, 19 May 2025 09:07:29 GMT

Yes.

Re: Outgoing messages not being received

Mandisa-TT — Mon, 19 May 2025 09:08:52 GMT

Can you confirm which browser you are using to access your email.

Re: Outgoing messages not being received

Mandisa-TT — Mon, 19 May 2025 09:12:28 GMT

@theid

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.