topic Re: Emails going to spam in Email

Emails going to spam

Tell-me-I'm-wrong — Tue, 15 Apr 2025 15:23:23 GMT

I've started to notice that I'm not receiving a lot of legitimate emails. Then I checked my Spam Folder and they were sitting in there. Don't understand why. Some are those sent to me from known contacts, some are actually responses to an ongoing email exchange. I then tried sending an email to myself (via TalkTalk Web mail, not on my phone) and it went straight to Spam. What's going on TalkTalk?

Even the TalkTalkcommunity responses to this post are going to spam!!!! Come on TT

Re: Emails going to spam

KeithFrench — Wed, 16 Apr 2025 08:43:32 GMT

I have noticed this a bit myself. What I have done as a bit of a workaround is to go into the webmail settings & create an Allow List:-

All Settings > Mail > Access Lists

Then click Allowlist > Add new address

This seems to work.

Re: Emails going to spam

Tell-me-I'm-wrong — Wed, 16 Apr 2025 10:20:19 GMT

Thanks for the suggestion Keith. However, does this not require an "Allow all" list to be created?

Re: Emails going to spam

KeithFrench — Wed, 16 Apr 2025 10:23:13 GMT

I have so far done it by adding an address, one at a time. Certainly, it is not an allow-all list.

Re: Emails going to spam

Billx — Wed, 16 Apr 2025 11:12:54 GMT

I think to create an allow-all list, if one did want to keep it simple,

one would create a Rule in the Rule section,

set the condition to: 'From:' contains '@'

and the action to: 'File into Inbox'

Bill

Re: Emails going to spam

judemurray — Wed, 16 Apr 2025 20:16:44 GMT

I too have the same issue and this has happened just recently. Last week I was able to send emails from one talk talk account to another and they came through fine, this week they are all going to spam. Even the verification code was sent to spam. Why is this happening? There is no way I can go through and add every single email address to a list and what about new emails from legitimate sources. Talktalk to Talktalk isn't even working with everything going to spam. Talktalk need to look into this and rectify this problem as soon as possible as it seems to me to be an issue at their end.

Re: Emails going to spam

KeithFrench — Thu, 17 Apr 2025 07:37:50 GMT

Hi @judemurray

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: Emails going to spam

judemurray — Thu, 17 Apr 2025 20:46:09 GMT

Thanks Keith I was not aware of that. The point I was trying to make was that this does not seem to be an isolated incident and so far without any practical resolution. I was hoping posting on Community may help to resolve these issues but alas not. Thanks anyway

Re: Emails going to spam

KeithFrench — Fri, 18 Apr 2025 10:04:55 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Emails going to spam

raynerph — Fri, 25 Apr 2025 21:10:34 GMT

Following the recent 'upgrade' I'm having the exact same problem. With about 30% of emails going to SPAM.

A few weeks ago I read a help post instructing that I should mark emails as not SPAM, and then the the filtering system would learn and stop putting these emails to SPAM. I have probably wasted over an hour doing this, and it has made not difference.

In web-mail, Settings - All Settings - Mail - Rules. I have just set up a rule without any conditions. The blue bar on that screen suggests that without a condition, the rule will apply to all messages. For this rule the Action that I have selected is to File Into Inbox.
Fingers crossed this will stop messages being diverted incorrectly into SPAM. I will post back to this thread if it works...

Re: Emails going to spam

KeithFrench — Fri, 25 Apr 2025 21:12:01 GMT

In webmail I use Access Lists for this.

Re: Emails going to spam

Billx — Fri, 25 Apr 2025 21:43:01 GMT

Hi, @raynerph

I am pretty sure that will work

Now you will have to inspect the inbox yourself, and put any spam to the spam folder.

Bill

Re: Emails going to spam

raynerph — Sun, 18 May 2025 14:35:13 GMT

Hi, thanks for the feedback and sorry for a delayed reply. The rule partially works. Using TalkTalk's webmail, I can go into Settings - Mail - Rules, and then the select the rule I have created and apply it to the Spam folder. This action then moves the mail to the inbox.

However, what I want to happen is the for messages in Spam to move across without me needing to run the rule manually.

I pick up my emails in Thunderbird on a PC, and on a mobile phone I am using an app called K9. Needing to log in to TalkTalk's webmail to move emails from Spam to the Inbox just makes the process of managing emails more complicated.

Is there a way to stop the TalkTalk mail system from putting messages into the Spam folder? I have noticed in Settings - Folders - Subscribe to IMAP folders - Change IMAP subscriptions, that I could untick the Spam folder... but if I did that, then what would happen to messages that are currently moved there?

Re: Emails going to spam

KeithFrench — Sun, 18 May 2025 15:14:58 GMT

Hi @raynerph

I use both K9 & Thunderbird. K9 does not support any rules, but Thunderbird does very extensively. I have made up some that should do what you want in Thunderbird, but I just need to edit them to remove personal details. Would you like to see what I have done?

Re: Emails going to spam

kanya-TT — Mon, 19 May 2025 07:33:24 GMT

Hey @KeithFrench . I can see you've made some changes on your email to counter act this. Since you were experiencing the same issue has this helped? and can you share those settings for us.

Kanya

Re: Emails going to spam

KeithFrench — Mon, 19 May 2025 09:37:38 GMT

Hi @kanya-TT

I do not actually have the problem myself, it is just some rules for anyone who uses Thunderbird that might help. I'll just knock something up shortly & post back on here.

Re: Emails going to spam

kanya-TT — Mon, 19 May 2025 09:46:54 GMT

Alright thank you.

Kanya

Re: Emails going to spam

kanya-TT — Mon, 19 May 2025 09:47:15 GMT

Alright thank you.

Kanya

Re: Emails going to spam

KeithFrench — Mon, 19 May 2025 10:07:28 GMT

Hi @kanya-TT @raynerph

This is what I setup in Thunderbird. Please bear in mind that I cannot test this because I don't suffer from this problem. In Thunderbird, click on the main hamburger menu, top right:-

hamburger menu

From there, go to:-

Tools > Message Filters

Then, in the main Message Filters box, if you have more than one email account that Thunderbird monitors, select the correct one in the Filters for dropdown box. Then click New:-

Account to run on

In the resulting rules, give it a name & set the other boxes as per my example below. This should move all emails to the selected Inbox:-

Filter

Click OK when done. The next stage involves selecting the folder that the rule will run on, i.e. your spam folder:-

Folder to run on

The rule can be manually run or left to run as per the options in the previous screenshot.

Re: Emails going to spam

sabelo-TT — Mon, 19 May 2025 10:10:08 GMT

@KeithFrench, thank you for this feedback as we will try and test.

Thanks.