topic Re: Email and websites being blocked in Email

Email and websites being blocked

richardrpoole — Tue, 20 May 2025 18:49:21 GMT

Hi there,

There is a website which I know is trustworthy and emails from that domain that are being blocked from getting through to my home network. When I'm on 4G or a different wifi network all is okay. How can I release this domain from being blocked?

Re: Email and websites being blocked

KeithFrench — Tue, 20 May 2025 20:56:05 GMT

Have you tried turning KidsSafe off in MyAccount?

Re: Email and websites being blocked

richardrpoole — Tue, 20 May 2025 21:01:51 GMT

Hey Keith - thanks for taking the time to reply. I had checked that and it was not switched on. I ended up factory resetting my router (which was a very long and frustrating job to get re set up) and fingers crossed, that has cleared the gremlin.

Re: Email and websites being blocked

nomfezeko-TT — Wed, 21 May 2025 07:03:20 GMT

Hi there @richardrpoole , thank you so much for bringing this to our attention, we are so sorry you have contacted us about an issue with your services, please do let us know if the issue persists.

-Fez.