topic Re: Emails wont send, reject due to 'Policy reason' in Email

Emails wont send, reject due to 'Policy reason'

ArkRoyal — Tue, 20 May 2025 14:10:50 GMT

Not for the first time my emails will not send via my OE Classic client but will still send from the TT webmail portal. This is a big inconvenience last experienced I think in November and know from this that it is not the fault of OE Classic.

I know other people are also experiencing this problem from time to time and will add in below the comments made by Roy Harrison with which I fully concur. Don't know if it has anything to do with it that like Roy I am receiving masses of scam emails which I then forward (when I can...) to report@phishing.gov.uk . He finished his comments with "Please can Talk talk advise? However, there is no response I can see from TT yet his post is marked as being resolved!

Please Talk Talk - do something for once and for all to correct this annoying problem. I welcome your response asap please.

05-02-2025 12:01 PM - edited ‎05-02-2025 12:24 PM sent by Roy Harrison

Message 5 of 5

I run a Thunderbird email client on a Windows desktop and have been doing so for many years. Recently I have had trouble forwarding emails using this as some get rejected by the talk talk outgoing server with an error message: "Reject for policy reasons". It has appeared the in the last couple of months or so, something has changed on the outgoing mail server that has become more strict in its validation of emails.

I can understand the blocking of some emails, although it's still frustrating, as some are spam that I am trying to forward to report@phishing.gov.uk which is the UK National Cyber Security Centre.

However, I recently attempted to forward an email I had created that was originally a simple textual email and the email client outgoing server rejected this. However, when I tried to forward it from the web mail, it worked. So, there is something perhaps too strict about the outgoing server for Windows clients compared to web mail. It seems weird, but that's my experience. Please can talk talk advise?

Re: Emails wont send, reject due to 'Policy reason'

siphosethu-TT — Tue, 20 May 2025 14:43:03 GMT

Hi there @ArkRoyal, please use webmail for the time being as it's clear the issue happens when you are using your client mail. Please just check your settings in the meantime to make sure everything is as it should be. Thanks

Email settings to access TalkTalk emails

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Tue, 20 May 2025 18:22:30 GMT

Settings are as they should be. Now found that I also cannot send an email to report@phishing.gov.uk from within the webmail portal. Instead I receive the message 'An error occurred inside the server which prevented it from fulfilling the request.' . Clearly as I said before the problem is with TalkTalk. Are the IT team onto this now?

Re: Emails wont send, reject due to 'Policy reason'

nambuso-TT — Wed, 21 May 2025 07:02:14 GMT

Hi there ArkRoyal. just to confirm did you try to send an email to report@phishing.gov.uk using a different browser?

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Wed, 21 May 2025 09:20:40 GMT

Yes I did try a different browser. Today new emails to report@phishing.gov.uk sent OK from webmail and yesterdays had gone too presumably sometime in the evening.

However, the problem remains within OE Classic, with the error highlighted red in the log being:

< 550 5.7.1 Reject for policy reason
An error occurred. - Error in response to the DATA command. SendMail (failed). C: .; R: 550 5.7.1 Reject for policy reason

I would stress that this cannot be an OE Classic error - indeed it wasn't last time - as other people using different email clients have experienced same problem.

Re: Emails wont send, reject due to 'Policy reason'

amahle-TT — Wed, 21 May 2025 09:29:12 GMT

Okay thank you for confirming, I will look into this for you. Kindly confirm if you are messaging us from home

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Wed, 21 May 2025 09:34:52 GMT

Thanks. Yes messaging you from home.

Re: Emails wont send, reject due to 'Policy reason'

amahle-TT — Wed, 21 May 2025 09:55:42 GMT

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Wed, 21 May 2025 14:07:56 GMT

Apologies for not coming back to you before but having to prep for guests this evening.

Internet access not a problem today or recently. Did a restart on OE Classic and problem remains.

Re: Emails wont send, reject due to 'Policy reason'

amahle-TT — Wed, 21 May 2025 14:12:04 GMT

No worries, please confirm what device are you using when accessing your email?

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Wed, 21 May 2025 14:26:35 GMT

Always my laptop.

Re: Emails wont send, reject due to 'Policy reason'

amahle-TT — Wed, 21 May 2025 14:29:01 GMT

Please confirm the operating system on your Laptop?

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Wed, 21 May 2025 14:53:53 GMT

Windows 11 Home - fully up todate.

Re: Emails wont send, reject due to 'Policy reason'

amahle-TT — Wed, 21 May 2025 14:57:56 GMT

Can you tell me the version of the operating system on your devices used?

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Wed, 21 May 2025 17:35:13 GMT

Version 10.0.26100 Build 26100.

There is only one device I send emails on which is my laptop.

Re: Emails wont send, reject due to 'Policy reason'

nambuso-TT — Thu, 22 May 2025 06:55:15 GMT

Hi there ArkRoyal. Please confirm if you still require assistnce so that we can continue with checks.

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Thu, 22 May 2025 11:30:35 GMT

Yes please I still need your assistance. Just tried to send a test email to my partner and still cannot send with the error message remaining the same - reject for policy reason.

Re: Emails wont send, reject due to 'Policy reason'

nambuso-TT — Thu, 22 May 2025 11:32:49 GMT

I understand and the issue started recently or it's been happening.

Re: Emails wont send, reject due to 'Policy reason'

ArkRoyal — Thu, 22 May 2025 12:27:42 GMT

Think it may have been best part of a week now.

Re: Emails wont send, reject due to 'Policy reason'

nambuso-TT — Thu, 22 May 2025 12:53:45 GMT

Okay thank you for confirming.