topic Re: Spam in Email

Spam

Motownmag — Sun, 25 May 2025 14:58:43 GMT

I send out group e mails (about 12 at a time). These are being returned to me as suspected spam.

I get a message with the returned e-mails saying contact Postmaster??? How do you do this? Any suggestions why some of the e-mails seem to get delivered while others are returned?

Re: Spam

kanya-TT — Mon, 26 May 2025 07:23:31 GMT

Hey there, @Motownmag. Thank you for reaching out. Is this happening when you are accessing your email via webmail?

Kanya

Re: Spam

Motownmag — Mon, 26 May 2025 09:32:33 GMT

Hello Kanya - yes that's right, I'm using webmail. I send out to members of a group I run in batches - the largest batch is 16 addresses. I realise having had a look at those that have been rejected as suspected spam, that they are all btinternet.com addresses. Would be grateful for any suggestions as to how I can overcome this.

Motownmag

Re: Spam

kanya-TT — Mon, 26 May 2025 09:40:03 GMT

Hey @Motownmag, to be honest you are the first customer to have had this issue with email addresses from btinternet.com. Is this happening also when you send these emails using a client email app?

Kanya

Re: Spam

Motownmag — Mon, 26 May 2025 09:54:50 GMT

Hello Kanya - I am not tech savvy! I don't use, i.e. don't know what a client email app is. I just send these emails out using bcc from my email address.

Motownmag

Re: Spam

kanya-TT — Mon, 26 May 2025 09:59:55 GMT

Okay no worries, can we run checks for you, are you at home?

Kanya

Re: Spam

Motownmag — Mon, 26 May 2025 10:07:40 GMT

Hello - yes I'm at home

Re: Spam

kanya-TT — Mon, 26 May 2025 11:04:52 GMT

Alright, so the issue is only with sending out emails to a certain address only?

Kanya

Re: Spam

Motownmag — Mon, 26 May 2025 11:19:43 GMT

Yes - as far as I can see it is anyone using btinternet.com that I have a problem with.

Re: Spam

kanya-TT — Mon, 26 May 2025 11:20:42 GMT

Okay, because its happening whilst you are on our webmail we will continue with checks.

Kanya

Re: Spam

kanya-TT — Mon, 26 May 2025 11:22:07 GMT

Are you with internet at the moment. TalkTalk network.

Kanya

Re: Spam

Motownmag — Mon, 26 May 2025 11:24:21 GMT

Yes I'm using internet at the moment.

Re: Spam

kanya-TT — Mon, 26 May 2025 11:24:55 GMT

I need to know what device are you using when accessing your email?

Kanya

Re: Spam

Motownmag — Mon, 26 May 2025 11:38:07 GMT

I'm using my desk top computer at the moment - that is what I use for sending out my e-mails. I also access the internet on my mobile phone, but am not using it right now for internet.

Re: Spam

kanya-TT — Mon, 26 May 2025 11:38:59 GMT

I need to know the operating system on your PC?

Kanya

Re: Spam

Motownmag — Mon, 26 May 2025 11:41:49 GMT

Earlier today I re-sent e-mails to those that had been rejected, but this time I sent the bulk of the e-mail as an attachment. It appears that at least one of those e-mails has been received. Maybe the size of the e-mail is the problem. But having said that it is only e-mails to people using btinternet that are the problem. Others (using g-mail, hotmail, etc.) have been received and I've received their replies.

Re: Spam

Motownmag — Mon, 26 May 2025 11:43:58 GMT

Sorry to sound dumb - as I said I'm not tech savvy. I use the AVG browser - is this what you need?

Re: Spam

kanya-TT — Mon, 26 May 2025 11:44:07 GMT

Alright, so you received one response from the option you used earlier right. And is your desktop Windows.

Kanya

Re: Spam

kanya-TT — Mon, 26 May 2025 11:46:26 GMT

Don't worry, you've already explained. We need to know what type of desktop you have.

Kanya

Re: Spam

Motownmag — Mon, 26 May 2025 11:52:10 GMT

Yes it is a Windows Desktop.