topic Re: Can’t update password in Email

Can’t update password

Rob411 — Mon, 26 May 2025 10:08:50 GMT

Why ever time I try to update my password it comes back technically error

Re: Can’t update password

Mandisa-TT — Mon, 26 May 2025 10:11:22 GMT

Hi there @Rob411 can you give more details on your query, which password are you trying to update?

Re: Can’t update password

Rob411 — Mon, 26 May 2025 11:55:14 GMT

I am trying to log in to my talktalk account and update my password

Re: Can’t update password

Mandisa-TT — Mon, 26 May 2025 12:08:36 GMT

@Rob411 can you confirm if you are referring to your TalkTalk webmail account or myaccount or any other account you.

Re: Can’t update password

Rob411 — Mon, 26 May 2025 12:23:47 GMT

I have been having problems logging into my talktalk account I have tried to update my password but it keeps saying there is a problem go back to log in that does not work.

Re: Can’t update password

Rob411 — Mon, 26 May 2025 12:28:19 GMT

For reference I am using my iPad version 16.6.1 to try and log in

Re: Can’t update password

Mandisa-TT — Mon, 26 May 2025 12:28:42 GMT

I understand, can you clear your browser's cache and try again.

Re: Can’t update password

Rob411 — Mon, 26 May 2025 12:31:33 GMT

I always clear my on line browser. So that does not work.

Re: Can’t update password

Mandisa-TT — Mon, 26 May 2025 12:36:58 GMT

I understand, can you try a different browser to access myaccount.

Re: Can’t update password

Rob411 — Mon, 26 May 2025 12:37:10 GMT

Not web mail that is not a problem it is my phone and internet account that I can not log into to.

Re: Can’t update password

Mandisa-TT — Mon, 26 May 2025 13:14:01 GMT

Hi @Rob411 I'm sorry to hear that you are having issue with your phone line and internet, we currently have phone line issue for Full Fibre customers. Our specialist team are working on this as priority to get it sorted as we having an incident.

At the current moment we do not have the timeframe as to when this will be resolved however our specialist team are working to fix the issue as quickly as they can and you will be notified once this is fixed. You will be notify as soon as the issue is resolved.

Updates can be found on the service dashboard here.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Can’t update password

Gliwmaeden2 — Mon, 26 May 2025 15:11:06 GMT

@Rob411, for logging in to My Account, rather than changing the password, do try other browsers and also allow pop ups / disable ad blockers.

All these are known issues for accessing billing.

@Mandisa-TT, it's not part of the VOIP issue. The customer has not mentioned any problems with that facility.

Re: Can’t update password

angelique-TT — Mon, 26 May 2025 15:51:40 GMT

@Rob411 Are you receiving any error message when trying to log into MyAccount?

Re: Can’t update password

Rob411 — Tue, 27 May 2025 12:41:12 GMT

My talktalk account

Re: Can’t update password

angelique-TT — Tue, 27 May 2025 12:51:27 GMT

Yes, please confirm if you are receiving an error message when trying to login.

Re: Can’t update password

Gliwmaeden2 — Tue, 27 May 2025 13:03:03 GMT

@Rob411,

I have removed your duplicate threads (well, triplicate....).

It doesn't help get support any faster starting several threads for the same issue, and is against forum rules.

Re: Can’t update password

angelique-TT — Tue, 27 May 2025 13:11:16 GMT

That is correct. Thank you @Gliwmaeden2