topic Re: Talk Talk app not working on android in Email

Talk Talk app not working on android

alipat — Tue, 27 May 2025 10:56:34 GMT

You have to laugh, it's been 6 days now where I cannot access emails on my Google Pixel or Samsung A9. To post this I was asked to log on and they would send a verification code to my email address which I cannot access. Fortunately I drove home accessed my emails on my desk top and got the code. I am not alone with this issue, and I have not seen a definitive answer

Re: Talk Talk app not working on android

kanya-TT — Tue, 27 May 2025 11:00:36 GMT

Hey there, @alipat. We have seen indeed quite a lot for our customers experiencing the same issue, we have escalated this, and you should be receiving an update soon. Please accept our apologies for the inconvenience caused.

Kanya

Re: Talk Talk app not working on android

kanya-TT — Tue, 27 May 2025 16:11:00 GMT

Hey there, @alipat. We are still waiting for an update from our team. However, we've noticed customers who use webmail via Using TalkTalk Webmail are able to access their emails when they have cleared first their browsing history and cache. Can you kindly check if this will work on your end.

Kanya

Re: Talk Talk app not working on android

Billx — Wed, 28 May 2025 13:26:10 GMT

Hi, @kanya-TT

In the browser I use, Google Chrome, which is the most used, there are 3 possible things to clear.

Browsing history
Cookies and other site data
Cached images and files

Staff and other people, in cases like the current one, often just say 'cache', without mentioning the other two.

You say, 'Browsing history and Cache'

Are you saying, not to touch any of the Cookies'?

Bill

Re: Talk Talk app not working on android

kanya-TT — Wed, 28 May 2025 13:37:51 GMT

Hey, @alipat .

We mean all of the above. Thanks

Kanya

Re: Talk Talk app not working on android

Billx — Wed, 28 May 2025 13:44:37 GMT

@kanya-TT

Are you saying to include "Cookies and other site data"?

Bill

Re: Talk Talk app not working on android

kanya-TT — Wed, 28 May 2025 13:50:11 GMT

@Billx. Yes, Bill.

Kanya

Re: Talk Talk app not working on android

Billx — Wed, 28 May 2025 14:21:39 GMT

@kanya-TT

In that case, it is good to advise, not clear all "Cookies and other site data", but only TalkTalk's "Cookies and other site data", because other cookies might be useful.

Bill