topic Re: Webmail won't connect, in Email

Webmail won't connect,

1Bmac — Thu, 23 Jan 2025 23:30:37 GMT

I just keep getting the spinning symbol on the email link. Web is OK for all other sites

Re: Webmail won't connect,

Ady-TalkTalk — Fri, 24 Jan 2025 14:00:23 GMT

Hi 1Bmac, please try in a different browser if clearing cache and cookies fails to resolve the issue.

Ady

Re: Webmail won't connect,

1Bmac — Tue, 27 May 2025 15:04:41 GMT

Apologies Ady, The issue cleared up just after I posted, I should have got back to you.

Interesting though that it started again and I see another user here posted the same issue yesterday.

Essentially, the Talktalk app I was using stopped working so I deleted it then reinstalled. I have just come off a very long conversation with on line help ? chat.

I was told to reset my password, however it is not a password issue as I can access my mail via a desktop iMac. IOS. Further, There is no access to the website to reset.

I was told to access an alternative email but I cannot access any mail on my phone, just a spinning symbol

Re: Webmail won't connect,

amahle-TT — Tue, 27 May 2025 15:16:08 GMT

Hi there @1Bmac, thank you for reaching out. Please do try to clear your browsers cache and let me know how it goes. You can also try using another device, thanks

Re: Webmail won't connect,

1Bmac — Tue, 27 May 2025 15:35:39 GMT

Thanks Amahle,

I just saw a response on the other thread of this subject . Reply from Kanya says there seems to be an ongoing issue but expecting feedback soon.

I have gone through all the usual browser cache etc. Also just spent a long chat on line to no avail.

The app we have been using seems to have disappeared from the play store. too

Re: Webmail won't connect,

amahle-TT — Tue, 27 May 2025 15:41:05 GMT

Alright, it seems like there is an ongoing issue, but we are working on getting it resolved it should be fine in no time.