topic E-mail going to spam folder in Email

E-mail going to spam folder

She1987 — Tue, 27 May 2025 20:22:22 GMT

Hi,

When anyone send an e-mail via the Longshaw Sheep Dog Trials website it now goes straight into the spam folder. I've tried marking them as not spam but it's still happening. What can I do to stop them going to spam as they didn't used to.

Re: E-mail going to spam folder

nambuso-TT — Wed, 28 May 2025 07:40:13 GMT

Hi there She1987. I am very sorry to hear this. Just to confirm do you have the outlook app?

Re: E-mail going to spam folder

She1987 — Thu, 29 May 2025 09:36:21 GMT

Hi Nambuso,

Please forgive me as I'm totally not technologically minded! I use google then talk talk webmail to get into my e-mails. I don't think I use outlook. Does that help?

Re: E-mail going to spam folder

nambuso-TT — Thu, 29 May 2025 10:07:13 GMT

Okay no worries, you can try the below and see if there might be a rule applied to your mail.

Please click the gear icon in the top right corner and select "All settings" from the dropdown menu. Next, click the arrow next to Mail in the menu on the left. Then click "Filter Rules". You'll find all of your filter rules listed here and you can edit them.

Re: E-mail going to spam folder

She1987 — Fri, 30 May 2025 09:25:52 GMT

Hi Nambuso,

I found but couldn't understand the rules tab but then looked at the "access lists" tab and saw "allow list" and "add new address". I put the e-mail address into that and saved it. This morning I filled in the online website contact to try it and the message landed in my inbox not spam so thank you so much for your help.

Re: E-mail going to spam folder

Mandisa-TT — Fri, 30 May 2025 09:33:55 GMT

Perfect! Is there anything else we can assist you with?

Re: E-mail going to spam folder

She1987 — Fri, 30 May 2025 10:29:42 GMT

I think that's it for now 🤞so don't think there's anything else but thanks again for pointing me in hopefully the right direction.

Re: E-mail going to spam folder

Mandisa-TT — Fri, 30 May 2025 10:32:38 GMT

Perfect! Thank you so much, do not hesitate to get back to us in the future, have a fantastic weekend. Bye!