topic Re: Mail problems in Email

Mail problems

Brian118 — Wed, 28 May 2025 10:09:54 GMT

I can receive emails in my inbox but if I email anyone else they go straight to to junk folder.

Re: Mail problems

siphosethu-TT — Wed, 28 May 2025 10:31:10 GMT

Hi there @Brian118, please confirm how you are accessing your emails. Thanks

Re: Mail problems

Billx — Wed, 28 May 2025 15:41:51 GMT

I think the original poster means he can send emails, but the emails he sends end up in the recipients junk folder.

Bill

Re: Mail problems

siphosethu-TT — Wed, 28 May 2025 15:49:01 GMT

I understand thank you. 😇

Re: Mail problems

Brian118 — Wed, 28 May 2025 16:19:35 GMT

No email still to junk

Re: Mail problems

siphosethu-TT — Wed, 28 May 2025 16:24:47 GMT

Please confirm how you are accessing your emails. Thanks

Re: Mail problems

Billx — Wed, 28 May 2025 17:18:27 GMT

Hi, @Brian118

'No email still to junk' That's not very meaningful @Brian118. What do you mean?

And are you using TalkTalk webmail via the browser, or some other program?

Bill

Re: Mail problems

Brian118 — Wed, 28 May 2025 20:38:42 GMT

Using TalkTalk webmail.

i can receive emails ok to my in box.

but if i send emails to anyone the recipient gets it in their junk folder.

if I email myself it goes straight into my junk folder.

Re: Mail problems

Billx — Wed, 28 May 2025 22:56:58 GMT

@Brian118

Thanks @Brian118. That was a very good description.

I am not sure what the answer to this is yet.

Bill

Re: Mail problems

Billx — Wed, 28 May 2025 23:24:25 GMT

@Brian118

Can you please try this:

In TalkTalk webmail via the browser at https://apps.talktalk.co.uk/appsuite/ ,

Click the Cogwheel --> click 'All settings' --> Scroll down until you see Rules --> Click Rules -->

Click 'Add new rule' --> click 'Add action' --> click 'File into' --> Leave the folder as is, set to Inbox --> click Save --> Exit Mail Settings

This might work.

I haven't had any junk in the junk folder for 3 days.

Bill

Re: Mail problems

kanya-TT — Thu, 29 May 2025 07:05:28 GMT

Hey there, @Brian118. Please tell us if this works.

Kanya

Re: Mail problems

Brian118 — Thu, 29 May 2025 08:41:50 GMT

Sorry no file said no file defined

Re: Mail problems

kanya-TT — Thu, 29 May 2025 08:50:07 GMT

Alright, are you at home at the moment where your talktalk internet is connected?

Kanya

Re: Mail problems

Brian118 — Thu, 29 May 2025 09:17:13 GMT

Yes at home internet conected ok

Re: Mail problems

kanya-TT — Thu, 29 May 2025 09:21:08 GMT

Great. I just need to capture some few details for diagnostic purposes.

Kanya

Re: Mail problems

kanya-TT — Thu, 29 May 2025 09:32:28 GMT

I need to know what device are you using when accessing your email?

Kanya

Re: Mail problems

Billx — Thu, 29 May 2025 10:56:00 GMT

Hi, @Brian118

Were you able to set that simple rule, within TalkTalk webmail settings, to see if it might work?

Bill

Re: Mail problems

Brian118 — Thu, 29 May 2025 10:56:43 GMT

Iphone16pro and my wife iPhone 13