topic Re: Administrator role in Email

Administrator role

Stiggywig — Wed, 04 Jun 2025 10:10:53 GMT

I have been with TalkTalk for about 14 years with just myself and my wife (using one of the 6 available sub-accounts). Now that I want to create another mail address I find that on logging into my account Mailbox Manager is not visible to me; I read that this is because I do not have administrator status. I have tried logging in using my wife's credentials which failed. Anyone know how I get administrator role?

Re: Administrator role

nomfezeko-TT — Tue, 03 Jun 2025 16:32:45 GMT

Hi there @Stiggywig , thank you for reaching out to us, we are so sorry to hear that you had that problem, when did you start noticing this issue?

-Fez.

Re: Administrator role

Stiggywig — Tue, 03 Jun 2025 16:48:43 GMT

Just today. I have never knowingly needed the role to do anything and assumed I could do all I needed because it's my account.

Re: Administrator role

Stiggywig — Wed, 04 Jun 2025 10:09:45 GMT

Hi Fez, have you any observations? It might help if I replace text deleted in error after "Anyone know...............how I get administrator role"

Re: Administrator role

nomfezeko-TT — Wed, 04 Jun 2025 10:12:08 GMT

Hi there @Stiggywig , thank you for getting back to us, we will further look into this, kindly confirm it is your account and currently home where the services are installed.

-Fez.

Re: Administrator role

Stiggywig — Wed, 04 Jun 2025 10:14:18 GMT

Thanks for that, you are correct on both points.

Re: Administrator role

Billx — Wed, 04 Jun 2025 16:03:08 GMT

Hello, @Stiggywig

You say, 'logging into my account Mailbox Manager is not visible to me'

That's correct, you can't access 'Mailbox Manager' via 'MyAccount' now.

To access an expanded version of the old 'Mailbox Manager',

go here: https://apps.talktalk.co.uk/myaccount/?#/login

enter 1 of your TalkTalk email addresses and the relevant password.

There is a maximum of 5 email addresses possible

Bill

Re: Administrator role

Stiggywig — Wed, 04 Jun 2025 18:43:06 GMT

Thanks Bill - that looks like me sorted. Just a point, is there a link to Mailbox manager buried deep somewhere in TT's site, there must be a way of accessing it other than your very usefully supplied link

Re: Administrator role

Billx — Thu, 05 Jun 2025 14:51:00 GMT

Hi, @Stiggywig

The link I gave, is the most direct link to go to 'Mailbox Manager'

There is also a TalkTalk article, telling you something about it, at https://community.talktalk.co.uk/t5/Articles/Managing-TalkTalk-Mail/ta-p/3082194. This does have links to 'Mailbox Manager'

(By the way, I dislike 'Mailbox Manager', because there are no mailboxes and mail/s, on the internet. There are email addresses and emails. Email Addresses Manager would be preferable.)

Bill