topic Re: Logging onto the Forum in Email

Logging onto the Forum

tiscalijohn1 — Wed, 04 Jun 2025 16:38:46 GMT

Whenever I try to log onto the forum using a PC, first I get asked my email address. I am told that a six digit code has been sent to my email address. I go to apps.talktalk.co.uk to loginto my email and sure enough, there is an email with the six digit code. I click on the back button to return to the original forum site and I have to type in my email address again. Lo and behold, the six digit code I've just received is no longer vaild and I have to log into email again. And so on, until I'm told after six attempts that for security reasons I must try later!

The ONLY way I can log in is if I have two PCs open simultaneously so that my email inbox is already waiting for that code. Or I have my ipad on hand. Either way I can type in the code without moving from the forum login page.

Cannot that code instead be sent to me as a text message to my mobile phone, the way my bank does it? Or perhaps as a code to my landline?

Re: Logging onto the Forum

fr8ys — Wed, 04 Jun 2025 17:24:26 GMT

Open your email in a separate tab leaving the forum page open.

You can then switch between tabs and login successfully.

This is what I do.

Leaving the page and then going back refreshes the page as you have discovered.

Re: Logging onto the Forum

nambuso-TT — Thu, 05 Jun 2025 07:32:10 GMT

Thanks for supporting @fr8ys.

Re: Logging onto the Forum

tiscalijohn1 — Thu, 05 Jun 2025 14:26:33 GMT

Thanks fr8ys, that works perfectly!!!

(In all my years working on a computer, it had never occurred to me that clicking on the + would give me a new page.....you're never too old to learn something new!)

Re: Logging onto the Forum

nambuso-TT — Thu, 05 Jun 2025 14:30:05 GMT

Thank you very much for confirming that the advise worked. Should you require any further assistance please do not hesitate to contact us and we will be more than happy to assist you. Thank you for contacting TalkTalk, enjoy the rest of the day.

Re: Logging onto the Forum

fr8ys — Thu, 05 Jun 2025 14:32:23 GMT

@tiscalijohn1 great to hear and pleased its helped you.