topic Re: Over aggressive spam filtering, sending simple plain text emails to spam folder in Email

Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Thu, 29 May 2025 09:17:07 GMT

Hi,

I'm having issues with my TalkTalk email where emails from myself/other TalkTalk users and some external users are consistently going to my Spam folder, even when they're plain text.(even just a few words!)

This affects mail sent from TalkTalk addresses to my TalkTalk address, including from Webmail.

I never know of the emails existence on my phone or PC, because it is being done on the server end. (and I never check spam on webmail)

Could you please check the spam filtering configuration on my account. (although I see many users are having the same issue)

I have whitelisted my family, and gone into spam and selected those as not spam, but there are hundreds that are too aggressively being sent to spam, without my knowledge.

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Mandisa-TT — Thu, 29 May 2025 11:02:56 GMT

Hi @zippy1148 thank you so much for bringing this into our attention, there are a number of reasons why your emails will be going into your spam folder, can you check your Setting, on your setting check incoming email and check and confirm which folder is selected.

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Billx — Thu, 29 May 2025 11:09:24 GMT

Hi, @zippy1148

I think you might temporarily be able deal with this, by using TalkTalk webmail via your browser in your PC,

and similarly installing a browser on your phone, and using TalkTalk webmail via your browser in your phone.

I know it's not an ideal solution, but it could work for the time being.

I am just as annoyed as you, with the spam issue.

Bill

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Thu, 05 Jun 2025 10:03:27 GMT

So there are 2 issues. A vaste amount of spam emails that get through, even though I keep marking them as spam on talktalk app.

But the main issue is spam filtering putting family emails into spam at your server end. I have whitelisted my family and even set up a divert to send all emails from my email address to my inbox but still emails from me to me dont arrive. Sometimes they appear in spam, but sometimes they dissappear all together. I need the ability to email stuff from one PC to another. Please can an agent help?

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Mandisa-TT — Thu, 05 Jun 2025 10:47:25 GMT

Hi there, there are a number of reasons why your emails will be going into your spam folder, can you check your Setting, on your setting check incoming email and check and confirm which folder is selected.

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Thu, 05 Jun 2025 11:08:38 GMT

Its to the inbox, as you would expect

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Mandisa-TT — Thu, 05 Jun 2025 11:15:06 GMT

Thank you for confirming, can you clear your browser history and try to access your email through the browser after you have clear it. Send yourself an email to the email address that you have an issue with. Kindly provide feedback if the email went to your spam folder or your inbox.

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Fri, 06 Jun 2025 13:53:47 GMT

Yesterday, I cleared browser and sent an email from a laptop at 19.53 to my daughter, it went into her spam box.

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Mandisa-TT — Fri, 06 Jun 2025 14:00:40 GMT

Thank you for getting back, I will look into this for you and get back to you on here, I appreciate your patience.

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Mandisa-TT — Fri, 06 Jun 2025 14:04:22 GMT

I appreciate your patience, we need you to check if your settings are consistence with the link below. Can you kindly check and provide feedback.

Email settings to access TalkTalk emails

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Fri, 06 Jun 2025 14:06:08 GMT

It happens everywhere. I just used a browser that has never been used for webmail. Cleared history and cache. Used talktalk webmail and sent myself an email about 19 mins ago. It hasnt appeared anywhere. Just repeated the same twuce and it arrived in my inbox. !

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Fri, 06 Jun 2025 14:07:16 GMT

Settings are correct and as I have used for many years

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Mandisa-TT — Fri, 06 Jun 2025 14:07:20 GMT

we need you to check if your settings are consistence with the link below. Can you kindly check and provide feedback.

Email settings to access TalkTalk emails

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Fri, 06 Jun 2025 14:10:51 GMT

Settings are correct and as I have used for many years.

Yesterday some arrived ok, and some went to spam. Today they are all arriving. Its random

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Fri, 06 Jun 2025 14:17:20 GMT

I have whitelisted my family, set up a move to inbox and added them as a contact in the talktalk app. Even if this has helped, I was getting many company emails going to spam, that shouldnt have. Since I use Outlook, I cant regularly go onto your web mail to see ehat you have filtered out

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Fri, 06 Jun 2025 14:20:55 GMT

If you can look in my sent box, where did the 19.52hr message to my daughter go? The same one sent at 21.18hrs arrived

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Mandisa-TT — Fri, 06 Jun 2025 14:36:50 GMT

I understand, @zippy1148 . We can only run diagnostic tests on your TalkTalk Webmail, not on your email client app. Please confirm if this issue occurs only in your client app or also in TalkTalk Webmail.

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Fri, 06 Jun 2025 14:41:01 GMT

No it also happens when I send by webmail, and when companies email me. As I said its random if they go to spam or not.

As below -If you can look in my sent box, where did the 19.52hr message to my daughter go? The same one sent at 21.18hrs arrived. They were sent by webmail

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

Mandisa-TT — Fri, 06 Jun 2025 14:55:13 GMT

I understand you have an email issue, I will run through some question with you to determine the cause. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: Over aggressive spam filtering, sending simple plain text emails to spam folder

zippy1148 — Fri, 06 Jun 2025 15:00:30 GMT

These are basic checks that I have done ir know usnt the problem. I have internet access, can send emails by webmail and receive them. However a selection of emails to my 4 family members go to spam. Also some external companies are having their emails to me being diverted to spam at your server. Some are simple emails with a lig in code, others are replies to questions from me. However, clear spam gets through