topic Re: my emails from tiscali address are going into gmail users spam in Email

my emails from tiscali address are going into gmail users spam

joarmitage1 — Tue, 07 May 2024 13:31:53 GMT

For some months now, all emails I send from my tiscali address to a gmail user are going into their spam. It makes no difference whether these are old addresses that I have been using for years (without problem) or new addresses. They all go directly to spam. If the recipient moves my mail from spam to inbox the problem stops for a while but then reverts. I have tried many things to solve this with no success. Can you help?

Re: my emails from tiscali address are going into gmail users spam

Gondola — Tue, 07 May 2024 14:20:17 GMT

Gmail have a new anti-spam policy that unfortunately is dumping a lot of genuine mail messages into the Spam folders of Gmail users without any check on whether it's spammy or not.

If you have contact with users where this is happening to them then what they need to do is select the mail message in the Spam folder and then hit the Report as not spam button. This will tell Gmail to deliver all your future messages into their Inbox.

Re: my emails from tiscali address are going into gmail users spam

joarmitage1 — Tue, 07 May 2024 16:46:43 GMT

Thank you. I have tried this . It’s fine with friends but I have to have another way of contacting the person - and to know that gmail is their host. Is there nothing I can do at my end? I will have to change my email address if not.

Re: my emails from tiscali address are going into gmail users spam

Gondola — Tue, 07 May 2024 17:47:10 GMT

If you need to contact recipients to remind them how to deal with Gmail's latest trick of dumping mail into Spam folders then create a Gmail email address to use to contact those recipients. Magically, Gmail aren't dumping their own mail into Spam despite huge amounts of spam coming out of Gmail on a daily basis.

Re: my emails from tiscali address are going into gmail users spam

joarmitage1 — Tue, 07 May 2024 19:35:07 GMT

Thank you for trying to help. I've already done that.

Re: my emails from tiscali address are going into gmail users spam

Gondola — Tue, 07 May 2024 19:39:54 GMT

Perfect. Nothing else you can do from outside of Gmail.

Re: my emails from tiscali address are going into gmail users spam

Ady-TalkTalk — Wed, 08 May 2024 11:41:05 GMT

Just a quick heads up we contacted GMAIL over a week ago. They've not responded.

Ady

Re: my emails from tiscali address are going into gmail users spam

joarmitage1 — Tue, 21 May 2024 15:26:58 GMT

Thank you Ady

Is there any news from gmail? Or any way to question them further on this?

In great hope

Re: my emails from tiscali address are going into gmail users spam

Ady-TalkTalk — Wed, 22 May 2024 05:45:19 GMT

Hi Jo, apparently there's still been no update on the ticket.

Ady

Re: my emails from tiscali address are going into gmail users spam

Johnian — Fri, 24 May 2024 14:49:12 GMT

Maybe it needs to be escalated higher up the management chain. It is damaging the reputation of both organisations and upsetting both sets of customers.

Re: my emails from tiscali address are going into gmail users spam

joarmitage1 — Thu, 04 Jul 2024 10:34:01 GMT

Hello Ady

I am still waiting to hear about this as tye issue continues. Please could you let me know where the resolution has got to.

Thank you

Re: my emails from tiscali address are going into gmail users spam

Ady-TalkTalk — Fri, 05 Jul 2024 12:37:14 GMT

I'm unable to obtain any more information from the email team about the fault ticket we have raised with Gmail. I've sent several emails to chase it. Hopefully they'll get back to me.

Ady

Re: my emails from tiscali address are going into gmail users spam

joarmitage1 — Mon, 09 Jun 2025 23:44:19 GMT

Hello again - the initial query in this chain was from me. It now sems like my tiscali emails may no longer be being filtered into spam by gmail. But I'm not sure if it is cosistent and I can trust it. Does anyone know if this problem is now solved?

In hope you can help me

Re: my emails from tiscali address are going into gmail users spam

Gliwmaeden2 — Tue, 10 Jun 2025 06:56:45 GMT

It's simply best to assume that Spam filters will not get this consistently right, @joarmitage1.

They are having to cope with such huge numbers of actual Spam....

I find similar issues happen across all addresses - messages arriving in Hotmail, Yahoo and Gmail do get wrongly categorised from time to time.

It's always best to check one's Spam folder at least every few days so that you don't automatically lose things after 30 days.

Re: my emails from tiscali address are going into gmail users spam

joarmitage1 — Tue, 10 Jun 2025 07:00:16 GMT

Thanks but this was a specific probem where all my own tiscali emails were going in other people's gmal spam. It was a default position. A "ticket" had been raised (see chain) but there was no progress. I am asking if this issue has at last been resolved.

Re: my emails from tiscali address are going into gmail users spam

Gliwmaeden2 — Tue, 10 Jun 2025 08:25:27 GMT

I'll re-escalate this thread for staff attention. There's a new support team on the community, @joarmitage1, so they'll need time to look back through your case.

Re: my emails from tiscali address are going into gmail users spam

nomfezeko-TT — Fri, 13 Jun 2025 09:44:31 GMT

Hi there @joarmitage1, thank you for reaching out, we are so sorry for the issues experienced, when was the ticket "raised"?

-Fez.