topic Re: Vanishing emails in Email

Vanishing emails

IanAThomson1 — Sun, 15 Jun 2025 04:48:16 GMT

My Inbox has stopped displaying emails that have been read. As soon as an email is read, it disappears. Has anyone else experienced this?

Emails in most other folders are unaffected.

Re: Vanishing emails

Divsec — Sun, 15 Jun 2025 05:00:44 GMT

Hi @IanAThomson1 have you checked that no rules are in place concerning read messages.

Also the search function should help you to see where they are going!

Have you checked the deleted bin?

Re: Vanishing emails

IanAThomson1 — Sun, 15 Jun 2025 06:57:11 GMT

Many thanks for the response.

There were no Rules in place (but see below). Search doesn't tell me anything at all, I'm afraid. The only results show me the new Rule I've set up as a failsafe (again see below).

I had a long online chat with an Agent yesterday, but they didn't know what was going on either.

As a failsafe I've created a rule that copies any incoming messages to a folder where this strange event doesn't happen. I'm very confused, however.

Re: Vanishing emails

Divsec — Sun, 15 Jun 2025 07:01:15 GMT

Hi Ian, sorry none of those worked, your post has been escalated so the TT team should be able to help when they return tomorrow.

(Your examples didn't come through but glad you created a workaround)

Re: Vanishing emails

kanya-TT — Mon, 16 Jun 2025 07:19:17 GMT

Hey there, @IanAThomson1. Is this happening to your TalkTalk webmail?

Kanya

Re: Vanishing emails

IanAThomson1 — Tue, 17 Jun 2025 10:58:00 GMT

Kanya

This was happening on all platforms.

It appears that new/incoming emails now appear in my inbox and remain there, but I have lost all historical emails in my inbox.

TT support have tried to contact me on a few occasions, but I've been travelling and not able to respond. I'll get in touch with them when I can (probably tomorrow).

Ian

Re: Vanishing emails

amahle-TT — Tue, 17 Jun 2025 13:54:50 GMT

Hi there, please click on all mail and let me know how it goes, thanks.

Re: Vanishing emails

IanAThomson1 — Wed, 18 Jun 2025 08:26:42 GMT

Where is the "All mail" option? "all messages in this folder" looks right, but it's greyed out and unavailable.

Re: Vanishing emails

amahle-TT — Wed, 18 Jun 2025 09:33:07 GMT

Please confirm if you are using webmail at the moment?