topic Re: michael.a.edwards2@talktalk.net emails not being received in Email

emails not being received

jeanann28 — Mon, 16 Jun 2025 14:47:10 GMT

My husbands email XXXXXX REMOVED FOR SECURITY REASONS is not receiving genuine emails but phishing emails are being received. He could not log in to Community as the 6 digit code could not be received. He can send emails . He has received a number of phishing emails which he has reported as examples to phishing@talktalk.co.uk He spent approx 2 hours on a chat last Monday 09-06-25 but the problem was not resolved. He wishes to speak to an operator and not have to go through the laborious "Chat" method of contacting talktalk. The company is called talktalk so lets talk, not type.

Re: michael.a.edwards2@talktalk.net emails not being received

siphosethu-TT — Mon, 16 Jun 2025 09:56:03 GMT

Hi there @jeanann28, really sorry about this and the inconvenience it must be causing you. If you'll wish to talk over the phone, you can call in using the contact details I've provided below, and they will assist you further. Thanks

0345 172 0044

Monday - Friday: 9am - 7pm ; Saturday: 9am - 6pm ; Sunday: closed

Re: emails not being received

Gliwmaeden2 — Mon, 16 Jun 2025 14:50:15 GMT

@jeanann28, I have changed the subject heading of this thread and removed the email address from your topic.

Please never post personal information details anywhere in the public thread.

@siphosethu-TT, could you check that the email address is not showing in any subject headings for this topic in latest posts?

It's quite tricky technically to change the topic heading throughout separate listed appearances.

Re: michael.a.edwards2@talktalk.net emails not being received

siphosethu-TT — Mon, 16 Jun 2025 14:55:20 GMT

It's showing but I'm not sure if perhaps you edited it as it has a dot after michael. Thanks

Re: michael.a.edwards2@talktalk.net emails not being received

Gliwmaeden2 — Mon, 16 Jun 2025 15:38:16 GMT

I cannot change anything in the title showing the email address wherever you post in reply, @siphosethu-TT

See my Stars Lounge post and please work with our forum manager and the software firm, Khoros, to get this sorted out.

Edit: it's also showing in my latest reply as "latest posts" defaults to the first subject heading. A real nuisance!

Re: michael.a.edwards2@talktalk.net emails not being received

Philile-TT — Tue, 17 Jun 2025 07:01:28 GMT

@Gliwmaeden2 the email was removed.

Re: emails not being received

zippy1148 — Tue, 17 Jun 2025 07:21:12 GMT

Have you looked in Spam via talktalk webmail?

My family have the same issue and its because talktalk spam filter is removing it. Therefore it never arrives at your mail client (Outlook, Thunderbird, your phone app etc). So its not in spam at your client, only at webmail.

It is so annoying because mist people do not log into webmail, but now you have to, to see what is missing. You only know something hasnt arrived, if you were expecting it. Even though I keep marking these items as not spam, they keep going there -even ones from my wife, or when I copy myself into an email.

Annoyingly, the majority of spam still gets delivered and isnt filtered out

Re: michael.a.edwards2@talktalk.net emails not being received

Gliwmaeden2 — Tue, 17 Jun 2025 07:44:40 GMT

@Philile-TT, I removed it from what was posted initially BUT it still shows in the title in latest posts:

Here, in what you just posted & no doubt mine too.