topic Re: Unable to send email in Email

Unable to send email

Alan900 — Mon, 23 Jun 2025 08:18:11 GMT

I have been unable to send emails now on my Laptop for over a week. I just get the message "an error occurred inside the server which prevented it from fulfilling the request". It didn't concern me too much because I was able to save a draft and then send it from my I-Phone. However, this morning my I-Phone gave me the same message, so now I can't send any emails at all.

Can you please tell me what to do to sort this, thank you.

Re: Unable to send email

kanya-TT — Mon, 23 Jun 2025 08:19:54 GMT

Hey there, @Alan900. Is this happening on your webmail?

Kanya

Re: Unable to send email

Alan900 — Mon, 23 Jun 2025 08:20:46 GMT

Yes.

Re: Unable to send email

kanya-TT — Mon, 23 Jun 2025 08:23:30 GMT

Okay thank you, we'd like to run checks for you. Are you home as we speak?

Kanya

Re: Unable to send email

Alan900 — Mon, 23 Jun 2025 08:24:49 GMT

Yes, I am at home and I'm using my laptop to communicate with you.

Alan

Re: Unable to send email

kanya-TT — Mon, 23 Jun 2025 08:38:20 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

Kanya

Re: Unable to send email

Alan900 — Mon, 23 Jun 2025 08:43:39 GMT

No, I don't have any of these, but I do have a heart condition and I am in my late 60s.

Alan

Re: Unable to send email

kanya-TT — Mon, 23 Jun 2025 08:52:44 GMT

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Kanya

Re: Unable to send email

Alan900 — Mon, 23 Jun 2025 09:07:19 GMT

I just tried to send an email again and now I'm getting the message " Cannot send Mail - The connection to the outgoing server "smtp.talktalk.net failed.

So, still not working!!!!!!

Alan

Re: Unable to send email

kanya-TT — Mon, 23 Jun 2025 09:20:04 GMT

I need to know the operating system on your Laptop?

1. Windows

2. Mac OS

Kanya

Re: Unable to send email

Alan900 — Mon, 23 Jun 2025 09:23:46 GMT

Hi again, I'm using Windows 11 on my Laptop and Mac OS on my I-Phone

Alan

Re: Unable to send email

Jeanette9 — Mon, 23 Jun 2025 12:41:15 GMT

I've got the same issue, I can't send from my iPhone or webmail...

Re: Unable to send email

sabelo-TT — Mon, 23 Jun 2025 12:43:56 GMT

Hello there @Jeanette9, we will kindly ask for you to start a new thread on your end for further assistance. 🙂

Thanks,

Re: Unable to send email

kanya-TT — Mon, 23 Jun 2025 13:05:39 GMT

Please @Jeanette9. Start a new thread and we'll assist you as promptly as we can.

Kanya

Re: Unable to send email

Jeanette9 — Mon, 23 Jun 2025 13:07:54 GMT

I have started a new thread...

Re: Unable to send email

sabelo-TT — Mon, 23 Jun 2025 14:35:59 GMT

Thank you for this. If I may kindly ask, have you tried accessing your emails using a different device? If so, are you able to send an email using that particular different device?