topic Re: photos going to spam in Email

photos going to spam

marksg — Sat, 21 Jun 2025 14:33:09 GMT

i have always sent photos from my iphone to my email address and now they always go to spam. i also tried to send a photo from my wives phone and same again goes straight to spam folder what is happening can you help

Re: photos going to spam

ferguson — Sat, 21 Jun 2025 14:53:49 GMT

Can you retrieve it from spam?

Re: photos going to spam

marksg — Sat, 21 Jun 2025 16:06:23 GMT

hi furguson

I just forwarded each junk email to my email account and all went through ,hope I a'int got to do this every time but it works

Re: photos going to spam

ferguson — Sat, 21 Jun 2025 16:14:43 GMT

OK, at least you have a workaround. Are you using TalkTalk webmail, or a third-party client? Hopefully somebody can tbhen advise further.

Have you considered another means for moving photos from one device to another?

Re: photos going to spam

marksg — Sat, 21 Jun 2025 16:29:17 GMT

Hi Furguson

I am using Talktalk webmail and if I got a lot of photos I hard wire to my computer but the odd couple I would email

Thanks for your time

Re: photos going to spam

ferguson — Sat, 21 Jun 2025 16:41:43 GMT

No worries. I use AirDrop to move photos to my Mac if I need to, I thought there may be something similarly easy for other platforms.

Re: photos going to spam

amahle-TT — Mon, 23 Jun 2025 07:21:28 GMT

Hi there @marksg, please confirm if you are still experiencing this issue

Re: photos going to spam

marksg — Mon, 23 Jun 2025 16:25:17 GMT

Hi Amahle yes still happens if I send a photo to my email from my iphone it goes straight into my junk mail the I have to forward it from junk to email and it goes through . a bit of a ball ache

Re: photos going to spam

amahle-TT — Mon, 23 Jun 2025 16:47:01 GMT

Alright, I will look into this for you. Kindly confirm if this happens only on one email address on or all that send a photo.

Re: photos going to spam

marksg — Mon, 23 Jun 2025 21:21:42 GMT

I can send a written email but as soon as I send a photo to myself it goes straight into my junk folder. If I send a photo to another email address it lists as sent but they don't receive it

Re: photos going to spam

mandisa1-TT — Tue, 24 Jun 2025 07:45:53 GMT

Can you please check your email settings or rules if there are rules or settings that are blocking attachments (pictures) Thanks

Re: photos going to spam

marksg — Tue, 24 Jun 2025 13:43:34 GMT

unless you have changed terms or settings I have had the same email address since the Tiscali days that’s how long I have been with you and I have always sent photos from my phone to my email for years and it’s only stopped working recently

Re: photos going to spam

mandisa1-TT — Tue, 24 Jun 2025 14:20:38 GMT

Can we please complete diagnostic checks with you.
Please open a browser now and browse to - www.bbc.co.uk. Once done let me know if the website opens?

Re: photos going to spam

marksg — Tue, 24 Jun 2025 16:52:51 GMT

Yes it does

Re: photos going to spam

angelique-TT — Wed, 25 Jun 2025 07:56:13 GMT

Great, now we've confirmed you have a working internet connection we can continue.

Re: photos going to spam

angelique-TT — Wed, 25 Jun 2025 07:56:25 GMT

I need to know what device are you using when accessing your email?

Re: photos going to spam

marksg — Mon, 30 Jun 2025 17:03:05 GMT

hi angelique

sorry its been a time to reply as i replied on my phone and only received an undelivered today

i get my emails on my iphone 11 and my home desktop computer

tried today and photo goes to spam but if i forward it from spam to email address i then receive it ??????????

Re: photos going to spam

Billx — Mon, 30 Jun 2025 19:27:56 GMT

You don't have to forward a separate email.

You can move the email from the Spam folder to the Inbox folder, @marksg

Re: photos going to spam

siphosethu-TT — Tue, 01 Jul 2025 07:28:17 GMT

Hi there @marksg, will run checks on this so we able to stop them from going to spam folders in the first place. Thanks

Re: photos going to spam

siphosethu-TT — Tue, 01 Jul 2025 07:42:59 GMT

I need to know what device are you using when accessing your email?