topic Re: tinyworld email in Email

tinyworld email

Jessica55 — Thu, 26 Jun 2025 08:18:23 GMT

I am having issues with my email account. It is not sending emails and also not accepting incoming emails. What is the issue please??

Dotbil — Thu, 26 Jun 2025 08:27:14 GMT

The same problem today as before with the server. It keeps happening.

Jessica55 — Thu, 26 Jun 2025 08:28:08 GMT

This is the error message I get when trying to send an email:

An error occurred inside the server which prevented it from fulfilling the request.

Jessica55 — Thu, 26 Jun 2025 08:48:03 GMT

When will it be fixed?

Gliwmaeden2 — Thu, 26 Jun 2025 08:58:43 GMT

@Dotbil, you don't seem to have ever started your own thread for this.

Posting on other people's topics just clocks up as an "answer" on the thread.

For Talktalk to have a clearer idea of numbers affected, each customer should start their own topic.

That applies to all issues that need staff attention across the Community.

Please return to the message board and click on start a topic to begin your own thread.

nambuso-TT — Thu, 26 Jun 2025 11:33:25 GMT

@Dotbil Please start your own thread and we will loom into this for you.

@Jessica55 so just to confirm are you having any issues with the internet.

Jessica55 — Thu, 26 Jun 2025 11:55:52 GMT

My internet is working fine, I just cannot send or receive emails

siphosethu-TT — Thu, 26 Jun 2025 12:09:40 GMT

Will just have that looked into. Please open a browser now and browse to - www.bbc.co.uk. Once done let me know if the website opens. Thanks

Jessica55 — Thu, 26 Jun 2025 12:33:07 GMT

Website works perfectly. Page loaded instantly

Jessica55 — Thu, 26 Jun 2025 12:43:43 GMT

I can now receive emails, but when I try to send I still get

siphosethu-TT — Thu, 26 Jun 2025 12:57:11 GMT

Great, now we've confirmed you have a working internet connection we can continue.

siphosethu-TT — Thu, 26 Jun 2025 12:57:54 GMT

I need to know what device are you using when accessing your email?

Don't worry will have it looked into. Thanks

fr8ys — Fri, 27 Jun 2025 15:24:46 GMT

16:05

The incident team have made some changes and have asked users to retry and confirm if the changes have resolved the issue.