topic yet again tinyworld not sending in Email

yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 09:23:15 GMT

Yet again tinyworld emails not sending. Every month the same - presumably talktalk can't pay the bills to someone at the end of the month and our emails are the lowest priority. Usual things on the 'help' bots - it is like groundhog day. When will this be fixed and an explanation given? Status says no problems with email on the website as always.

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 10:17:34 GMT

Hello again - still not sending emails with same error code that we get every month? Is there anyone at talktalk doing anything about this? Surely they must know what is happening each month as it is the same thing each time? Why does the server status say there are no problems (as always)? Why do we have to start from scratch to run 'diagnostics' every time when contacting the 'help' line as if it is a new issue when it is always a deep rooted issue at talktalk.

Please can someone from talktalk explain on this forum exactly what the problem is and why they never fix it.

Re: yet again tinyworld not sending

Mandisa-TT — Thu, 26 Jun 2025 10:32:24 GMT

Hi @mdp1234 we will need to run checks to check what the issue is, Please open a browser now and browse to - www.bbc.co.uk. Once done let me know if the website opens.

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 10:33:53 GMT

Do we have to go through this every month? It is the same issue every single month. It is a fault of talktalk and needs fixing at their end. I have opened the website

Re: yet again tinyworld not sending

Mandisa-TT — Thu, 26 Jun 2025 10:36:28 GMT

I understand however, the issue was escalated and as per notes on the account the issue was resolved. You have advised that you are having the same issue, we will need to run checks again. Now we've confirmed you have a working internet connection we can continue. I need to know what device are you using when accessing your email?

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 10:42:20 GMT

I am sorry but every month talktalk have the same failure, we do not need to go through customer diagnostics each time.

Every month we are told it is fixed. This is NOTHING to do with customers and everything to do with talktalk - please can you just escalate this as it is the same issue as every month. If you do a search for tinyworld emails you will see endless monthly email trails with the same issue and the same platitudes about it being fixed from talktalk. It has now happened every month from January and each month we are told it has been resolved. Please can you communicate this to whoever at talktalk is responsible for it. It does not require each customer to run a diagnostic test - it is wholly down to talktalk.

Re: yet again tinyworld not sending

Mandisa-TT — Thu, 26 Jun 2025 10:59:09 GMT

I understand your frustrations however, at the moment we can only treat this as an isolated incident and complete checks for a possible fault however we are monitoring how many customers are experiencing the same issue. Would you like to proceed with the checks.

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 11:12:34 GMT

Please have a look at the history of this - it is not an isolated incident. Also, please look and see how many customers today are experiencing exactly the same - there are multiple customers complaining. It needs fixing once and for all.

Re: yet again tinyworld not sending

Mandisa-TT — Thu, 26 Jun 2025 11:18:04 GMT

I understand however, we are monitoring at how many customers are having the issue for it to be declare as an incident at the moment we can only run checks.

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 11:34:13 GMT

So, despite multiple complaints from people today and the abysmal history of this, talktalk will do nothing? I do not understand how this can be considered an isolated incident!

Re: yet again tinyworld not sending

Mandisa-TT — Thu, 26 Jun 2025 11:36:24 GMT

I have updated your complaint and you will be contacted.

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 13:43:26 GMT

Still not working, still nothing on the website re. talktalking failing to run email services, no one getting in contact!

Is anyone there in talktalk working on this please!!

Re: yet again tinyworld not sending

Mandisa-TT — Thu, 26 Jun 2025 13:47:01 GMT

Hi @mdp1234 I do see that you are chatting to an agent on social media and they are currently running checks for you, would you like to continue with them and should we proceed here?

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 13:54:16 GMT

There are no checks needed at my end. We have the same recurrent issue from talktalk - it is talktalk who need to sort this out (like they have supposedly done every month since January). It is not a customer problem - please get someone to deal with it.

Re: yet again tinyworld not sending

Mandisa-TT — Thu, 26 Jun 2025 14:09:25 GMT

I understand that on the 13th of June 2025, the complaints team attempted to reach you to inform you that the issue had been resolved. However, since they did not receive a response from you after advising that the issue was fixed, your complaint has been escalated to a 'no customer contact' status. This status will remain for 28 days.

If you would still like to discuss your complaint, please reply to the SMS that was sent or contact us at 0345 172 0088. The person handling your case will then be in touch with you.

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 15:38:59 GMT

Yes, the complaints team post a time and then ring at a different one. Tinyworld emails are still not sending- please can someone senior at talk talked explain when this will be fixed. The frequency with which this is happening is unacceptable.

Re: yet again tinyworld not sending

Mandisa-TT — Thu, 26 Jun 2025 15:40:43 GMT

I completely understand, If you would still like to discuss your complaint, please reply to the SMS that was sent or contact us at 0345 172 0088. The person handling your complaint will then be in touch with you.

Re: yet again tinyworld not sending

Gliwmaeden2 — Thu, 26 Jun 2025 16:06:20 GMT

@mdp1234, if you have an open complaint, staff on the forum cannot duplicate the work that's already going on into finding a resolution. You need to stick to one pathway.

Re: yet again tinyworld not sending

mdp1234 — Thu, 26 Jun 2025 16:07:18 GMT

Tried both Just ends in dead ends, even suggested we go to the community area. Talk talk is a failed company, this now has be taken to the regulator.

Re: yet again tinyworld not sending

Philile-TT — Fri, 27 Jun 2025 07:00:07 GMT

@mdp1234 we understand your concerns and if you wish to receive a deadlock letter to escalate the issue, please get in contact with the complaints team.