topic Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!! in Email

PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

ChrisG15 — Thu, 26 Jun 2025 08:43:32 GMT

The monthly problem has occurred again-unable to send any emails "due to policy reasons". When will this be sorted, when will we have an explanation and when will we get a refund for the inconvenience?

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

kanya-TT — Thu, 26 Jun 2025 08:50:19 GMT

Our apologies, @ChrisG15. We apologize for this, is this happening to Tinyworld only?

Kanya

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

ChrisG15 — Thu, 26 Jun 2025 09:21:19 GMT

Same problem with sending tinyworld.co.uk emails something which has been happening for the past 6-9 months normally once a month

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

kanya-TT — Thu, 26 Jun 2025 09:24:03 GMT

We were re of the impression that the issue was resolved, but we must sincerely apologize for the inconvenience caused. We can run checks for you if you are at home at the moment.

Kanya

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

ChrisG15 — Thu, 26 Jun 2025 09:39:56 GMT

It is the same problem which keeps rearing its ugly head again once a month

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

ChrisG15 — Thu, 26 Jun 2025 09:50:19 GMT

Irrespective of who I email, this is what bounces back each time:

550 5.7.1 Reject for policy reason

Receiving is fine but yet again it is the outgoing server............

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

kanya-TT — Thu, 26 Jun 2025 09:54:01 GMT

Since the issue has arisen once more, Chris, we have been advised to escalate it. We have taken the necessary steps and are currently awaiting feedback. Please be patient with us during this process, and we will update you as soon as we have more information.

Kanya

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

ChrisG15 — Thu, 26 Jun 2025 10:50:28 GMT

Thanks Kanya but you can see by the flurry of annoyed users it is a persistent and intermittent problem!

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

ChrisG15 — Thu, 26 Jun 2025 10:54:27 GMT

To make matters worse, all incoming emails including ones sent from my gmail account as test messages are going into webmail spam!!!

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

Mandisa-TT — Thu, 26 Jun 2025 11:09:12 GMT

I understand your frustrations however, at the moment we can only treat this as an isolated incident and complete checks for a possible fault however we are monitoring how many customers are experiencing the same issue. Would you like to proceed with the checks.

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

HilaryH2 — Thu, 26 Jun 2025 11:35:53 GMT

Not an isolated incident....... Needs soring for all of us who have a tinyworld.e mail address.

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

HilaryH2 — Thu, 26 Jun 2025 11:36:39 GMT

Well said.

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

Mandisa-TT — Thu, 26 Jun 2025 11:38:20 GMT

we are monitoring how many customers are experiencing the same issue. @HilaryH2 If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

HilaryH2 — Thu, 26 Jun 2025 11:45:11 GMT

I have started my own thread.

I always do.

Although this is not your fault I hope you understand that this is driving us all mad.

We all need this sorted permanently.

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

Mandisa-TT — Thu, 26 Jun 2025 11:52:12 GMT

I completely understand how frustrating this situation must be for every customer affected, we are looking into this and @HilaryH2 please know that we are here to assist you in any way we while we work towards a permanent fix.

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

ChrisG15 — Thu, 26 Jun 2025 14:49:25 GMT

I do not think that a diagnostic check for just me will help as it is clear that there are many others affected. I have finished work for today so if you wish to carry out a check please do so but everything else works fine apart from sending and occasionally receiving tinworld.co.uk emails. Gmail fine, internet fine just tinyworld

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

Mandisa-TT — Thu, 26 Jun 2025 14:56:00 GMT

I understand, Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

Dotbil — Thu, 26 Jun 2025 15:01:39 GMT

yes it is a monthly problem being unable to send emails. Due to tinyworls NOT being on the server !!!!

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

Mandisa-TT — Thu, 26 Jun 2025 15:03:13 GMT

Thank you, I need to know what device are you using when accessing your email?

Re: PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

ChrisG15 — Thu, 26 Jun 2025 15:12:36 GMT

PC via Explorer