topic Re: UNABLE TO SEND ANY EMAILS FOR PAST 24 HOURS in Email

UNABLE TO SEND ANY EMAILS FOR PAST 24 HOURS

NjS0863 — Fri, 27 Jun 2025 08:54:22 GMT

For the past 24 hours we have not been able to send any emails - looks like it is sending then comes up with the message 'an error occurred inside the server which prevented it from fulfilling the request'. Is there anything we can do ourselves or is this a community wide issue that only TALKTALK can resolve?

Re: UNABLE TO SEND ANY EMAILS FOR PAST 24 HOURS

Mandisa-TT — Fri, 27 Jun 2025 09:15:43 GMT

Hi @NjS0863 This issue has been reported as an incident and is currently being investigated by the incident team.

The problem is intermittent, making it challenging to identify the root cause.

Since this is affecting multiple users, there is nothing you can do individually to resolve it. We will need to conduct checks on your email. Please open a browser now and browse to - www.bbc.co.uk. Once done let me know if the website opens.

Re: UNABLE TO SEND ANY EMAILS FOR PAST 24 HOURS

NjS0863 — Fri, 27 Jun 2025 12:02:36 GMT

www.bbc.co.uk website opens fine in browser. Is there anything I can try to resolve not being able to send emails for over 24 hours?

Re: UNABLE TO SEND ANY EMAILS FOR PAST 24 HOURS

Mandisa-TT — Fri, 27 Jun 2025 12:39:48 GMT

there is nothing you can do individually to resolve it. We will need to conduct checks on your email. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: UNABLE TO SEND ANY EMAILS FOR PAST 24 HOURS

Mandisa-TT — Fri, 27 Jun 2025 15:21:00 GMT

Hi @NjS0863 The incident team has implemented some changes and is requesting that you try to send an email now and let us know if the email went through.

Re: UNABLE TO SEND ANY EMAILS FOR PAST 24 HOURS

fr8ys — Fri, 27 Jun 2025 15:21:09 GMT

16:05

The incident team have made some changes to tinyworld addresses and have asked users to retry and confirm if the changes have resolved the issue.