topic Re: Link emails to Broadband account in Email

Link emails to Broadband account

Martin07# — Sat, 28 Jun 2025 17:57:49 GMT

I am a broadband customer , I am requesting my emails be linked to my broadband account.

Re: Link emails to Broadband account

fr8ys — Sat, 28 Jun 2025 18:00:18 GMT

Have you put your email addresses in the private notes field?

If not please do so so that staff can action

Thank you

Re: Link emails to Broadband account

Martin07# — Sat, 28 Jun 2025 18:31:51 GMT

Yes i have thank you

Re: Link emails to Broadband account

mandisa1-TT — Tue, 01 Jul 2025 11:01:33 GMT

Hi there @Martin07# We are apologize for the inconvenience caused to you, due to the ongoing OX email migration we are unable to link your emails, however this is being worked on as a priority.

Re: Link emails to Broadband account

mandisa1-TT — Thu, 03 Jul 2025 09:25:31 GMT

@Martin07# Can you please try linking your email addresses using the following steps:
1. Please open apps.talktalk.co.uk
2. Select mailbox manager
3. Select add mailbox
4. Fill in the details on screen, once done, select create
You should then see the user creation window showing basic details and providing options to copy the mail and the password.
Please let me know if the above steps have been successful. Thanks

Re: Link emails to Broadband account

mandisa1-TT — Thu, 03 Jul 2025 10:15:22 GMT

I have also filled a form for you, attaching both the email addresses you have provided, so we can stop any further communication regarding this movement from going your way.

Re: Link emails to Broadband account

Martin07# — Wed, 30 Jul 2025 06:22:11 GMT

Both my email accounts have now been blocked and i am unable to use

I am unable to move any e-mails to another account

Can you please explain

XXXXXXXX

YYYYYYYY

Re: Link emails to Broadband account

debsbaz12 — Wed, 30 Jul 2025 05:41:22 GMT

I am a TalkTalk broadband customer but my Homecall e-mail is not recognised as being linked to my account. I have filled in the form that was in the link, but it doesn't look as though that information is going anywhere. Where can I resolve this issue quickly as I am no longer able to send e-mails from my Homecall mail account and this is my primary e-mail that I have used for years.

Re: Link emails to Broadband account

Gliwmaeden2 — Wed, 30 Jul 2025 06:25:28 GMT

@debsbaz12, please return to the message board and click on start a topic to begin your own thread.

Staff will only reply to the original poster and it's vital not to have any confusion in threads between accounts.

Re: Link emails to Broadband account

Gliwmaeden2 — Wed, 30 Jul 2025 06:27:34 GMT

@Martin07#, I have removed the displayed email addresses from your post - personal information details should never be displayed in the public thread but belong in the profile area.

Re: Link emails to Broadband account

Martin07# — Wed, 30 Jul 2025 08:06:54 GMT

Thank you for helping

I thought that i was in my own personal files

Can you please advise if you can deal with my e-mail issues

Re: Link emails to Broadband account

siphosethu-TT — Wed, 30 Jul 2025 08:11:40 GMT

Hi there @Martin07#, I'll just have your email address linked for you but will need you to respond privately. I'll send a text now. Thanks