topic Re: Cannot send emails again! in Email

Cannot send emails again!

Splitbug — Fri, 27 Jun 2025 12:42:15 GMT

Within the last 12 months on numerous occasions I’m unable to send emails which is having a significant impact on my personal business, and it’s happening again today. Outgoing “smtp.talktalk.net” failed. My email is “tinyworld” and I pay £5 per month for the privilege. Please can you fix this reoccurring issue as a matter of urgency. PLEASE!

Re: Cannot send emails again!

Mandisa-TT — Fri, 27 Jun 2025 12:43:41 GMT

Hi @Splitbug This issue has been reported as an incident and is currently being investigated by the incident team.

The problem is intermittent, making it challenging to identify the root cause.

Since this is affecting multiple users, there is nothing you can do individually to resolve it. We will need to conduct checks on your email. Please open a browser now and browse to - www.bbc.co.uk. Once done let me know if the website opens.

Re: Cannot send emails again!

fr8ys — Fri, 27 Jun 2025 12:45:06 GMT

There is an open incident regarding this.

Please see the pinned post for current information and updates. Thank you.

https://community.talktalk.co.uk/t5/Email/Tinyworld-email-incident-Updates/m-p/3116754#M189500

Re: Cannot send emails again!

fr8ys — Fri, 27 Jun 2025 15:14:52 GMT

16:05

The incident team have made some changes and have asked users to retry and confirm if the changes have resolved the issue.

Re: Cannot send emails again!

siphosethu-TT — Mon, 30 Jun 2025 15:16:27 GMT

Hi there @Splitbug, please try again as a change has been made to your emails. Thanks

Re: Cannot send emails again!

Splitbug — Mon, 30 Jun 2025 18:40:05 GMT

Thanks for your message.

I’ve been able to send emails since you made changes mentioned in message on Friday.

thank you for resolving this issue.

regards

Re: Cannot send emails again!

nomfezeko-TT — Tue, 01 Jul 2025 07:07:55 GMT

Thank you for the positive feedback, we are happy the issue has been sorted for you. Should you need further assistance or clarity, please never hesitate to get back to us and we will be here to support you.

-Fez.