topic Re: Email address after 2 free years of use in Email

Email address after 2 free years of use

Josh0987890 — Mon, 30 Jun 2025 08:36:57 GMT

I'm nearly at the end of the 2 year free use of my email addresses with TalkTalk. I want to keep my email addresses. Will I be contacted to pay a monthly fee? and if so when?

Re: Email address after 2 free years of use

nomfezeko-TT — Mon, 30 Jun 2025 08:47:32 GMT

Hi there @Josh0987890. If you're nearing the end of your two-year free email service with TalkTalk, you will need to take action to retain your email addresses. TalkTalk does not automatically contact customers to inform them about the transition to a paid service, so it's important to be proactive.

To keep your TalkTalk email addresses after your free period ends, you will need to subscribe to TalkTalk Mail Plus, which costs £5 per month or £50 per year if paid upfront. This service allows you to retain access to your email addresses even after you cancel your broadband service with TalkTalk.

If you do not subscribe to TalkTalk Mail Plus, you will lose access to your email addresses once your broadband service ends. It's advisable to make your decision before the end of your free period to ensure you don't lose any important emails or contacts.

For further assistance, please never hesitate to get back to us.

-Fez.

Re: Email address after 2 free years of use

nameunknown — Mon, 30 Jun 2025 12:14:25 GMT

@Josh0987890,

@nomfezeko-TT 's response did not provide a link. I found this one:

https://shop.talktalk.co.uk/mailplus

Re: Email address after 2 free years of use

Gliwmaeden2 — Mon, 30 Jun 2025 12:57:18 GMT

@nomfezeko-TT, should @Josh0987890 subscribe to MailPlus or use the new system whereby ex Broadband customers have to pay Everymail [OX] directly?

The article that customers need to read is here:

https://community.talktalk.co.uk/t5/Articles/Email-Transition-FAQs/ta-p/3114888

Re: Email address after 2 free years of use

Josh0987890 — Tue, 01 Jul 2025 09:12:16 GMT

I've been trying to sort this out for most of yesterday and again this morning. When I try to follow the instructions to sign up for Mail Plus it tells me that either the email address or password of my account is wrong. No one on the SMS, phone line or (pointless 'cos it doesn't transfer you from the bot) chat has been able to help me sort this out. I have a tiscali email domain name, which may or may not be significant depending on who I talk to and I was advised to phone the payment hotline for help which is entirely automated. Beyond frustrated ATM.

Re: Email address after 2 free years of use

amahle-TT — Tue, 01 Jul 2025 09:35:44 GMT

Hi there @Josh0987890, I am sorry to hear this. Please do try to call in using this number and opt for an agent.

Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed.

Re: Email address after 2 free years of use

Billx — Tue, 01 Jul 2025 10:37:56 GMT

Hi, @Josh0987890

You haven't stated, whether you are or are not a TalkTalk broadband customer, as well as a free TalkTalk email user.

If you are not a current TalkTalk broadband user, then the right course is to go to https://everymail.com/

Everyman will already know about your existing TalkTalk email address/es.

There you will formally open an Everyman account, which may contain 1 or more email addresses.

All your existing TalkTalk email addresses will continue to work, without change.

You will be charged. But you would have been charged anyway, if it were possible to stay with TalkTalk, under Mail Plus

Edit: Unless you no longer require the existing TalkTalk email addresses.

Bill

Re: Email address after 2 free years of use

nameunknown — Tue, 01 Jul 2025 11:10:04 GMT

Hi @Josh0987890

If TalkTalk is no longer your internet service provider (as appears to be the case from your reference to free of charge use of email for 2 years), then I think it is @Gliwmaeden2 's advice rather than @nomfezeko-TT 's advice here that is correct, i.e. you should be subscribing to the Everymail service.

Have you received an email from TalkTalk with the subject 'Important information about changes to your TalkTalk Email'. You ought to have, if TalkTalk is no longer your internet service provider. That email states "There’s no need to do anything just yet, we’ll be in touch again at the start of July with all the details and simple steps to help you make the switch." Note that the transition facts that Gliwmaeden2 mentions state that you must subscribe by 28 July.

Can you log in to the TalkTalk Mailbox Manager here?
https://apps.talktalk.co.uk/myaccount/#/login

That's where as a customer without an active TalkTalk internet service you would be informed of the requirement to subscribe and place and order. The subscribe link on the EveryMail page that @Billx referred you to simply takes you to the TalkTalk Mailbox Manager when you submit a TalkTalk, Tiscal, TinyWorld, etc email address.

Re: Email address after 2 free years of use

Billx — Tue, 01 Jul 2025 11:39:26 GMT

Hi, @nameunknown

That sounds very shady what you saying.

I am a TalkTalk broadband customer and therefore can use the 'Talk Mailbox Manager', for TalkTalk email addresses.

A TalkTalk non-broadband customer, must come under a different heading, e.g. Everyman.

Why would Everyman/Open-Xchange send a new Everyman customer back to TalkTalk?

Bill

Re: Email address after 2 free years of use

Gliwmaeden2 — Tue, 01 Jul 2025 11:44:09 GMT

I escalated for staff to clarify, but the customer has been asked to phone 03451 720088.

Closing the thread .

Re: Email address after 2 free years of use

kanya-TT — Tue, 01 Jul 2025 12:32:08 GMT

Hey there, @Josh0987890. Did you perhaps receive any communication from TalkTalk advising that your free email service will be cut and do you have still an Active TalkTalk Broadband account?

Kanya

Re: Email address after 2 free years of use

Gliwmaeden2 — Tue, 01 Jul 2025 16:12:23 GMT

@Josh0987890 could you reply to the question from staff?

I have re-enabled posting so that you can respond in the thread.

Re: Email address after 2 free years of use

Josh0987890 — Tue, 01 Jul 2025 16:59:45 GMT

I have spent 7 hours on various channels at communication with talktalk today to add to the 5 yesterday and it transpires that they had meant to send me an email to say I needed to sign up with everymail but it didn’t arrive. I have started to navigate the process of signing up with everymail but it is far from straight forward. You can only contact a human after you’ve signed up and I can’t find the page with the various plans to subscribe to. Apparently it should be plain sailing from here but I have my doubts. I have 2 email addresses on my talktalk account. Do I have to go through the signing u process with both or by doing one will te other automatically transition? At one point it was implied it was my fault. Just want to keep my 2 email addresses alive and we’ll (like a tamagotchi). I’m not asking for the moon.

Re: Email address after 2 free years of use

Josh0987890 — Tue, 01 Jul 2025 17:08:47 GMT

No I didn’t

Re: Email address after 2 free years of use

Josh0987890 — Tue, 01 Jul 2025 17:12:37 GMT

I’m at the mailbox manager. What do I do from here please?

Re: Email address after 2 free years of use

ferguson — Tue, 01 Jul 2025 17:24:36 GMT

@Josh0987890

Ignore that, or pretty much anything else you have read here, other than the advice from @Gliwmaeden2.

Get in touch as in that help article, I have posted the relevant link for ease of reference:

https://everymail.com/support

Re: Email address after 2 free years of use

Josh0987890 — Tue, 01 Jul 2025 17:26:53 GMT

The article mentions an email link to be used to sign up. When will that be going out? Or is that the one I was supposed to get on 17th of June? They’ve forwarded that to me today and it just takes me to the article you link to above. I can’t see any clear signposts from TalkTalk or everymail to smooth the transition.

Re: Email address after 2 free years of use

Josh0987890 — Tue, 01 Jul 2025 17:28:26 GMT

I’m not a talktalk broadband user.

Re: Email address after 2 free years of use

ferguson — Tue, 01 Jul 2025 17:31:55 GMT

I'll wait until you have caught up with my post.

Re: Email address after 2 free years of use

nameunknown — Tue, 01 Jul 2025 20:09:02 GMT

@Billx

I have attached a screenshot of what I see today when I log in at https://apps.talktalk.co.uk/myaccount/#/login, i.e. the TalkTalk Mailbox Manager.

Upgrade to Everymail

Clicking on subscribe takes you to a page that I have included here

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email/m-p/3117231?_gl=1*r621ra*_up*MQ..*_ga*MTAwMjM2Nzg3Ny4xNzUxMzk4ODM5*_ga_88BDJ58K51*czE3NTEzOTg4MzkkbzEkZzAkdDE3NTE0MDAwMjkkajQ3JGwwJGgw#M189662

where I am querying why I am seeing this when supposedly TalkTalk has carried out some process that should have corrected TalkTalk identifying me as a TalkTalk email user who is no longer has a TalkTalk internet service, when I do have a TalkTalk internet service.

I'll probably get a spanking now for not leaving this thread to the support team. 😯