topic Re: Email bouncing from multiple organisations in Email

Email bouncing from multiple organisations

Allanm2 — Sun, 29 Jun 2025 17:18:31 GMT

3 separate organisations now have sent me letters because I am signed up to their paperless system but emails to my @talktalk.net address are being bounced. The email is valid - I've received other communications from these same organisations, and the verification code to log in here likewise got through. Not sure what I can do. I use Edison Mail on Android, although presumably it's not even getting.past your servers. I have no filters set.

Re: Email bouncing from multiple organisations

fr8ys — Sun, 29 Jun 2025 17:26:01 GMT

Have you tried logging into Webmail and seeing if they are in your spam folder, and clicking not spam on them?

If not, please check and let us know.

https://apps.talktalk.co.uk/

Re: Email bouncing from multiple organisations

Allanm2 — Sun, 29 Jun 2025 20:12:21 GMT

Hi thanks, I've checked Spam and nothing from those three organisations is in there. Although, if it went to Spam, would the sender see it as 'bounced'?

Re: Email bouncing from multiple organisations

fr8ys — Sun, 29 Jun 2025 20:32:35 GMT

Probably not, but thought worth checking.

Staff will be back tomorrow and can look into further.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Email bouncing from multiple organisations

mandisa1-TT — Mon, 30 Jun 2025 08:01:31 GMT

Hi there @Allanm2. Just to confirm You have received other communication from these same organizations? however emails containing bills are bouncing back, as you have advised your signed up for paperless system?

Re: Email bouncing from multiple organisations

Allanm2 — Mon, 30 Jun 2025 10:24:01 GMT

Hi, not bills specifically being bounced - these are banks/investment companies, so it's statements or notifications of deposit. I am receiving other communications from them; it seems fairly random.

Re: Email bouncing from multiple organisations

mandisa1-TT — Mon, 30 Jun 2025 10:36:00 GMT

Just to confirm, the emails include attachments?

Re: Email bouncing from multiple organisations

Allanm2 — Mon, 30 Jun 2025 14:54:35 GMT

I'm afraid I don't know if they included attachments or not, as I didn't receive them.

Re: Email bouncing from multiple organisations

mandisa1-TT — Mon, 30 Jun 2025 16:38:43 GMT

We will need to complete diagnostic checks, however I am not sure if we will detect a fault as you have advised you are able to receive some communication from the same organizations. Just to confirm the email address you having an issue with, is the one updated on your profile?

Re: Email bouncing from multiple organisations

Allanm2 — Tue, 01 Jul 2025 09:12:09 GMT

Correct, that is my email

Re: Email bouncing from multiple organisations

mandisa1-TT — Tue, 01 Jul 2025 09:39:26 GMT

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

-Mandy

Re: Email bouncing from multiple organisations

Allanm2 — Tue, 01 Jul 2025 11:48:55 GMT

I wasn't experiencing any Internet issues. This is simply external organisations informing me by post that emails they have sent, in the normal course of their business with me, have been returned undelivered. Others, from the same organisations, have got through.

Re: Email bouncing from multiple organisations

mandisa1-TT — Tue, 01 Jul 2025 12:01:27 GMT

I understand, please confirm if you are able to access internet so we can resume with diagnostics checks?

Re: Email bouncing from multiple organisations

Allanm2 — Tue, 01 Jul 2025 12:30:16 GMT

Yes, I can access Internet, hence my ability to respond to you!

Re: Email bouncing from multiple organisations

mandisa1-TT — Tue, 01 Jul 2025 12:59:26 GMT

I need to know what device are you using when accessing your email?

Re: Email bouncing from multiple organisations

Allanm2 — Tue, 01 Jul 2025 14:35:45 GMT

Usually Edison Mail on a Samsung Galaxy S21.

Re: Email bouncing from multiple organisations

mandisa1-TT — Tue, 01 Jul 2025 14:40:44 GMT

Thank you, Can you please tell me the version of the operating system on your Samsung galaxy devices used?

Android 10, 11 or Latest version?
Android 9 and below?

Re: Email bouncing from multiple organisations

Allanm2 — Tue, 01 Jul 2025 15:40:07 GMT

Android 14.

Not sure how this would affect things, though - my phone is simply picking up, via the email app, what is (or is not) on your server.

Re: Email bouncing from multiple organisations

mandisa1-TT — Tue, 01 Jul 2025 16:12:29 GMT

Could you please speak to the email sender and confirm if they were seeing an error message when sending the email?

Re: Email bouncing from multiple organisations

Allanm2 — Sun, 07 Sep 2025 17:53:01 GMT

I have asked repeatedly for this; the organisation has not yet responded, beyond saying "we'll pass it to our technical team". Again...

I'm stuck between the two of you! Plenty of organisations do get through, including this one on many occasions, but this particular process, a monthly payslip, appears to fail every time, which triggers a physical letter.