topic Re: Email telling me that because I'm not a broadband customer, so pay for my email account. But I a in Email

Email telling me that because I'm not a broadband customer, so pay for my email account. But I am

matthew46 — Tue, 01 Jul 2025 20:12:40 GMT

Hi,

I've had a couple of emails telling me that because I'm not a broadband customer, I will soon have to pay for my email account. But I am a broadband customer.

The email address that received this email is not the email address that is registered to my account. I wanted it to be, but they didn't let me use my actual email address because it was already in use (by me). I was a tiscali customer, used that email, then I wasn't a tiscali/TalkTalk customer but kept that email address and now I am a TalkTalk customer again and I still use that email address, so I shouldn't be charged for it until I stop being a broadband customer again, surely.

How do I sort this out? I replied to the email, then got a message back saying not to reply to that email but use these links instead, which do work, but then the links you need to use to actually talk to someone or get something done, do not work, except for the one to get into this forum.

Can someone in here help me out?

Re: Email telling me that because I'm not a broadband customer, so pay for my email account. But I a

Gliwmaeden2 — Tue, 01 Jul 2025 20:24:19 GMT

Staff will respond during the day with the latest advice for you.

You're not the only customer in this situation @matthew46.

Please read this notice from the top of the email board:

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/td-p/3115859#M189171

Re: Email telling me that because I'm not a broadband customer, so pay for my email account. But I a

nambuso-TT — Wed, 02 Jul 2025 07:22:51 GMT

Hi there @matthew46 I've sent you a private message.

Re: Email telling me that because I'm not a broadband customer, so pay for my email account. But I a

matthew46 — Thu, 03 Jul 2025 23:04:08 GMT

Thanks for the info, and the link. I appreciate that. 🍻