topic Re: Existing full fibre customer being asked to pay for email accounts in Email

Existing full fibre customer being asked to pay for email accounts

Fenetian — Wed, 02 Jul 2025 10:14:45 GMT

Hi I upgraded from broadband to full fibre 900 about a year ago but I have now received several emails telling me I have to pay for my emails before the 28 July surely as an existing customer I'm entitled to a free email account cheers fenetian

Re: Existing full fibre customer being asked to pay for email accounts

fr8ys — Wed, 02 Jul 2025 10:32:23 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Existing full fibre customer being asked to pay for email accounts

siphosethu-TT — Wed, 02 Jul 2025 10:53:56 GMT

Hi there @Fenetian, I'll fill in the form for you as you've mention you have an active broadband account with us. Please confirm your TalkTalk email address that you being asked to pay for so we can get started. Thanks

Re: Existing full fibre customer being asked to pay for email accounts

Fenetian — Wed, 02 Jul 2025 11:25:23 GMT

Hi yes my email accounts are

Xxxx and yyyy

Cheers

Removed for security.

Re: Existing full fibre customer being asked to pay for email accounts

fr8ys — Wed, 02 Jul 2025 11:24:43 GMT

@Fenetian

Please complete your profile and place the email addresses in your private notes field.

I will remove them from open view for security as you should never place personal information on an open forum as scammers are known to harvest details this way.

Link to your prifile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Existing full fibre customer being asked to pay for email accounts

Fenetian — Wed, 02 Jul 2025 11:50:19 GMT

Hi my email addresses are xxx and yyy cheers

Removed for security

Re: Existing full fibre customer being asked to pay for email accounts

fr8ys — Wed, 02 Jul 2025 11:49:47 GMT

Please follow the link supplied and don't place your emails in an open post.

I will again remove for security.

Re: Existing full fibre customer being asked to pay for email accounts

siphosethu-TT — Wed, 02 Jul 2025 12:10:24 GMT

I can only add one email, please choose one for the account. Thanks

Re: Existing full fibre customer being asked to pay for email accounts

siphosethu-TT — Wed, 02 Jul 2025 12:11:49 GMT

The one you get notifications on from TalkTalk. Thanks

Re: Existing full fibre customer being asked to pay for email accounts

siphosethu-TT — Wed, 02 Jul 2025 12:16:16 GMT

I see though that fr8ys already helped, appreciate you fr8ys. Thanks😇

Re: Existing full fibre customer being asked to pay for email accounts

fr8ys — Wed, 02 Jul 2025 12:59:00 GMT

@siphosethu-TT I understood you can add up to 5 TalkTalk and legacy emails.

maybe you need to do a webform for each one. The forum manager should be able to advise you on this.