topic Re: Email transition in Email

Email transition

Claire747 — Wed, 02 Jul 2025 11:14:00 GMT

I don’t know if this will work as I am at a total loss trying to sort out whether I need to subscribe to everymail or if continues free as I am a broadband customer. The emails state I’m not a customer when I am. I have just completed the form to link my email account, that I found on the posts, but have no idea if this has worked.

Any help gratefully received, thank you.

Re: Email transition

nomfezeko-TT — Wed, 02 Jul 2025 11:18:20 GMT

Hi there @Claire747, thank you for reaching out to us, we will definitely help you. Please share a screenshot privately of this so we can have a look into this for you.

-Fez.

Re: Email transition

Claire747 — Wed, 02 Jul 2025 11:23:04 GMT

I’m sorry I don’t know what you mean?

Re: Email transition

nomfezeko-TT — Wed, 02 Jul 2025 11:25:14 GMT

Kindly send over a screenshot of the email you received privately so we can then look at it and help further.

-Fez.

Re: Email transition

fr8ys — Wed, 02 Jul 2025 11:42:38 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you

@nomfezeko-TT for these issues, this is the procedure agreed with the forum manager.

Thank you

Re: Email transition

nomfezeko-TT — Wed, 02 Jul 2025 11:49:07 GMT

Thank you so much @fr8ys for the help, very much appreciated.

-Fez.

Re: Email transition

Claire747 — Wed, 02 Jul 2025 12:04:41 GMT

Thank you this is the form I’ve completed with my name, account number and email address but how do I know if it’s worked please?