topic Told I am not a Talktalk customer when I am in Email

Told I am not a Talktalk customer when I am

Brompton1 — Wed, 02 Jul 2025 11:33:28 GMT

I have received another email telling me I am not a talk talk customer when I am and have been since tiscali and being told to pay for my emails. After the first time I spoke to customer service who said they will sort it . Obviously they haven’t . Please sort it as it is causing unnecessary stress.

Re: Told I am not a Talktalk customer when I am

sabelo-TT — Wed, 02 Jul 2025 11:37:23 GMT

Hi there @Brompton1, let's look into this for you. I will need to be in need of sending over a private message to you due to sensitive account information I am in need of.

Re: Told I am not a Talktalk customer when I am

fr8ys — Wed, 02 Jul 2025 11:37:40 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Told I am not a Talktalk customer when I am

fr8ys — Wed, 02 Jul 2025 11:40:09 GMT

@sabelo-TT , it's been agreed with the forum manager that they complete their profile and private notes field for you to access as per my pinned post. Link in my previous post.

Thanks

Steve