topic Re: Linking email address to broadband account in Email

Linking email address to broadband account

alisonpat — Thu, 03 Jul 2025 13:46:09 GMT

Hi, I have received an email about changes to email addresses. I have legacy email addresses, from a previous broadband account, that I would like to link to my present account. Could someone provide assistance?

Re: Linking email address to broadband account

fr8ys — Thu, 03 Jul 2025 14:42:01 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Linking email address to broadband account

nomfezeko-TT — Thu, 03 Jul 2025 15:04:08 GMT

Hi @alisonpat , kindly refer to the advice as per fr8ys and get back to us once this has been completed.

-Fez.

Re: Linking email address to broadband account

alisonpat — Thu, 03 Jul 2025 15:17:37 GMT

Thanks Fez. Already done.

Re: Linking email address to broadband account

amahle-TT — Thu, 03 Jul 2025 16:06:00 GMT

Hi there @alisonpat, please confirm that you do not have an active broadband service with us at the moment, thanks.

Re: Linking email address to broadband account

Billx — Thu, 03 Jul 2025 16:15:03 GMT

@amahle-TT

@alisonpat already said 'email addresses that I would like to link to my present account' I.E. my present TalkTalk broadband account.

Re: Linking email address to broadband account

alisonpat — Thu, 03 Jul 2025 16:17:51 GMT

Hi amahle-TT, As Billx pointed out, I do have a current Broadband account. The email addresses originated with a previous account.

Re: Linking email address to broadband account

Gliwmaeden2 — Thu, 03 Jul 2025 17:15:14 GMT

Staff will follow up tomorrow, @alisonpat.

Re: Linking email address to broadband account

Mandisa-TT — Fri, 04 Jul 2025 07:17:19 GMT

Hi @alisonpat I have located your broadband account and it is active and I have filled in a webform for your emails(that you added on your private notes) to be excluded from the moment, You will not receive any further communications regarding signing up for OX Mail, and there will be no charges for email services since you have an active account with us.

Re: Linking email address to broadband account

Mandisa-TT — Fri, 04 Jul 2025 07:39:09 GMT

Is there anything else I can assist you with today?