topic Re: Email Address Charges in Email

Email Address Charges

Nigel563 — Fri, 04 Jul 2025 15:34:51 GMT

In November 2024 I started working from home and my company needed me to have a static IP address. Unfortunately TalkTalk residential couldn't offer this so I was directed to TalkTalk Business. I was assured that I could keep my talktalk.net email addresses at no charge. However I have now had an email telling me that I will need to pay from September. Why is this as you are the same company?

Re: Email Address Charges

fr8ys — Fri, 04 Jul 2025 15:37:52 GMT

Please see here for information.

I appreciate you are not a residential customer any longer but please put as much information in your private notes field as possible so that staff can look into this.

I seem to recall that the business division was sold a while back so this may affect the ability to accommodate your request.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Email Address Charges

Nigel563 — Fri, 04 Jul 2025 16:03:57 GMT

I think I have completed the necessary forms. You state that TalkTalk business may have been informed earlier this year about email addresses but I haven't been!

Re: Email Address Charges

fr8ys — Fri, 04 Jul 2025 16:06:14 GMT

Sorry, I think you have misread what I said.

Re: Email Address Charges

Nigel563 — Sat, 05 Jul 2025 07:12:54 GMT

I have done as you asked can you please now respond. Thankyou

Re: Email Address Charges

fr8ys — Sat, 05 Jul 2025 07:38:17 GMT

Staff are not back until Monday.

Your thread will be picked up then.