topic Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail in Email

Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Wed, 02 Jul 2025 10:56:56 GMT

Hi,

I was a TalkTalk broadband customer and after 2 years from leaving I subscribed to a TalkTalk Mail Plus account at £50 per year, to retain my family's 5 email accounts.

I have now received an email from TalkTalk telling me to subscribe to Everymail by a set deadline later this month.

Is this as simple as subscribing to Everymail at £50 annually, using my own personal primary TalkTalk email address, which will pick up on and retain my 5 existing family TalkTalk email addresses?

Or will Everymail only retain my 1 primary email address?

What will happen with my existing £50 annual subscription to TalkTalk mail plus?

I have also tried today to manage my TalkTalk Mail Plus account using the iPhone app and it appears I can't login, when I try to reset my forgotten password it gives an error only. It may even be my annual subscription isn't currently active for some reason, but I have no way of knowing its status.

thanks

Philip

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Wed, 02 Jul 2025 11:25:36 GMT

So I rang TalkTalk directly and they told me TalkTalk Mail Plus account access has been disconnected for everyone, even though I hadn't been informed of this beforehand.

Secondly, they informed me that moving to Everymail would still allow me to use all 5 existing family Talk Talk email addresses, my primary plus 4 others.

No further subscriptions to be taken relating to TalkTalk Mail Plus.

Hope this info helps others

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

Mandisa-TT — Wed, 02 Jul 2025 11:33:33 GMT

Hi @PhilipL yes, it is transition, you will be able to retain your existing family TalkTalk email addresses as part of the Everymail service.

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Wed, 02 Jul 2025 11:38:10 GMT

Not getting any easier as when I went to the Everymail website to subscribe it asked me for my existing TalkTalk email address which after entering simply took me to my web based Talk Talk email.

I then tried signing in to Everymail using my existing TalkTalk account email and password and it took me to Everymail's version of my TalkTalk web based email, as if I was already registered and subscribed with Everymail, which I am not.

I can't see anywhere how to actually subscribe to Everymail, this is all getting very frustrating.

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

mandisa1-TT — Mon, 07 Jul 2025 07:05:57 GMT

Hi there @PhilipL . If you are being directed to that page, that means you have already been migrated.

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Mon, 07 Jul 2025 13:49:44 GMT

Hi,

It looks like my old original 2006 TalkTalk broadband 'restricted' account with one email address has been migrated and not my newer since 2023 TalkTalk 'Mail Plus' account with a further 4 email addresses used by me and family members, as I have no access to them from Everymail and cannot see my Everymail subscription details.

My TalkTalk Mail plus account was last subscribed to by me with a £50 annual payment made last month in June 2025.

Both account numbers are shown in my private notes here

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

mandisa1-TT — Mon, 07 Jul 2025 15:17:31 GMT

I have located your TalkTalk mail plus account and it only has 1 email address linked on it, the other 4 were never linked. You made a payment of £50.00 on 23/07/2024 which is an annual subscription, this is the account that has been migrated, I would advise
1. Please open TalkTalk mail using apps.talktalk.co.uk
2. Select mailbox manager
3. Select add mailbox
4. Fill in the details, once done select create

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

mandisa1-TT — Mon, 07 Jul 2025 15:21:25 GMT

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

mandisa1-TT — Mon, 07 Jul 2025 15:30:26 GMT

I have located the second account which has the 4 email addresses linked, however I do not see any payment on that account.
You only paid £50.00 in 2024 to the account that has the email address that is linked to your profile. Please try adding the other 4 addresses using the steps provided above.

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

mandisa1-TT — Mon, 07 Jul 2025 15:37:44 GMT

Can you please Provide me the 4 additional TalkTalk mail addresses you would like linked, on private message. Thanks

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Tue, 08 Jul 2025 06:43:31 GMT

Hi,

When I spoke to the last TalkTalk adviser I specifically asked when the last £50 annual payment had been taken for my Mail Plus subscription and was told it was on the 15th June 2025, but she couldn't see for what amount.

I have tried to add the other 4 in use and existing email addresses as you described, but I only get

"An unexpected error occurred.

caused by:

RequestError: 400 ERROR_USER_NAME_CANNOT_BE_USED (No message)"

I suspect this might be because the email addresses are already in use, so it won't allow me to replicate them. I have now confirmed this because if I try a completely new email address it allows me to create it.

The Mail Plus used to allow me to manage the other 4 email addresses using my PC from my TalkTalk account, but when I most recently tried to do this, a week or so ago, the webpage directed me to use the TalkTalk Mail Plus App, but that didn't work and I was later told it had been stopped by TalkTalk recently prior to the change to Everymail.

It's frustrating to help you fix as I can't see a lot of my account information, just the single primary email address messages.

Regards Philip

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

siphosethu-TT — Tue, 08 Jul 2025 07:49:25 GMT

Please provide me with the 4 additional TalkTalk mail addresses you would like linked, you can send them to me in private.

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Tue, 08 Jul 2025 10:38:12 GMT

Hi,

Private message sent to you as requested.

I see from other Everymail messages in the Community a screenshot of what I think I should also see when I login to Everymail and it includes the subscription details, I am not seeing that. Just for your info it if helps resolve my problem transferring across

regards

Philip

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

siphosethu-TT — Tue, 08 Jul 2025 11:25:26 GMT

Please use the link below which should help. Thanks

Managing TalkTalk Mail - TalkTalk Help & Support

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Wed, 09 Jul 2025 06:11:07 GMT

Sorry but that doesn't help as I don't have all those options as described in the link. Private message on its way to you with screenshots.

I still firmly believe the wrong old restricted account from when I had TalkTalk Broadband from 2006-2023 was used by TalkTalk for transfer to Everymail and not the newer correct TalkTalk Mail plus account, opened and subscribed to by me since 2023.

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Wed, 09 Jul 2025 07:08:41 GMT

I had a phone call yesterday from a TalkTalk customer complaints manager, who told me they agree with my view that it does look like the old 'restricted' no longer used by me Broadband account was linked by them to Everymail in error and not the newer since 2023 TalkTalk Mail plus account with my 5 email addresses, which I can't currently manage.

I have been informed that they hope to have this corrected within 5 working days and to continue to communicate here for further updates.

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Tue, 15 Jul 2025 07:23:01 GMT

The TalkTalk saga continues

So the promised 5 working days have come and gone and TalkTalk have still not managed to correct the major problems with my TalkTalk Mail Plus account move to Everymail.

I pay annually, since 2023, £50 to keep 5 TalkTalk email addresses used by me and my family following me no longer being a broadband customer for over 15 years.

I can no longer manage my paid for email addresses since TalkTalk stopped access for all via the Mail Plus App without informing me as a customer.

TalkTalk switched me to Everymail themselves, but apparently used the old 'restricted' Broadband account from 2023 and not the current 2023 onwards TalkTalk Mail Plus account I have had since when I stopped being a broadband customer.

The result is I only have access to the 1 primary email account and the deadline date of 28th July 2025 is getting very close now with no resolution.

I have wasted so much time on this, literally many hours spread over many days and continuing.

Chat talk typing for an hour was a complete waste of time.
2 other telephone conversations got nowhere as staff unfamiliar with TalkTalk Mail Plus account
1 further telephone conversation was much better as found out that TalkTalk had transferred my account to Everymail themselves, hence why I couldn't sign up as informed to do by TalkTalk email. Thought everything was good.
Subsequently found that wrong old 'restricted' broadband account had been transferred, no way for me to add the other missing email addresses to manage.
Formal complaint submitted by me online, rung up by complaints manager last Tuesday and informed all would be sorted within 5 working days.

No idea where to go with this now or how to escalate before I lose access to sending emails from 28th July 2025.

Simply not good enough

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Tue, 15 Jul 2025 10:14:42 GMT

Having re-read your message today, you are telling me that my £50 annual subscription to TalkTalk Mail Plus was linked to the wrong account by TalkTalk i.e. linked to my old broadband account number and not my assigned by TalkTalk new Mail plus account number. both account numbers shown in private notes here.

Surely then to fix this TalkTalk need to link my annual subscription to the correct TalkTalk Mail Plus account.

Roll back the Everymail transfer and then migrate the correct Mail Plus account with its 5 email addresses to Everymail.

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

sabelo-TT — Tue, 15 Jul 2025 10:18:30 GMT

Hello there @PhilipL, I have shared over a private message to you. Kindly check this out 🙂

Re: Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

PhilipL — Tue, 15 Jul 2025 10:34:51 GMT

Thank you I have now sent you the requested information