topic Unable to send or receive emails on an iPhone or iPad Pro after being hacked in Email

Unable to send or receive emails on an iPhone or iPad Pro after being hacked

MaldwynPeris — Mon, 07 Jul 2025 19:20:59 GMT

I’ve just spent a day and a half chatting with TalkTalk after my email was hacked.

I’ve changed my passwords and am able to open TalkTalk Webmail but am unable to send or receive messages. I think that all of my contacts have had strange messages – in English – and most of my contacts are Welsh speaking, so I would not send any English messages to the majority of my friends!

TalkTalk have a Case Manager on my problem – but I’ve wasted a frustating day and a half trying to contact Technical Support which seems to be non-existent!

Re: Unable to send or receive emails on an iPhone or iPad Pro after being hacked

Gliwmaeden2 — Mon, 07 Jul 2025 19:29:05 GMT

You need to stick with the case manager, @MaldwynPeris.

Once problems are in the system, forum staff can't duplicate the work.

Re: Unable to send or receive emails on an iPhone or iPad Pro after being hacked

angelique-TT — Tue, 08 Jul 2025 07:07:58 GMT

Good morning. Thank you for the suuport @Gliwmaeden2 .

Re: Unable to send or receive emails on an iPhone or iPad Pro after being hacked

MaldwynPeris — Tue, 08 Jul 2025 08:39:03 GMT

TT were going to contact me at 9.00 this morning – still waiting – shocking customer service!

I re-signed for another 2 years with TT three weeks ago – now regretting it! Are other providers as poor?

Re: Unable to send or receive emails on an iPhone or iPad Pro after being hacked

angelique-TT — Tue, 08 Jul 2025 09:16:54 GMT

Good morning @MaldwynPeris. We're sorry to hear this. The Case manager is still looking into this case, they will contact once there is an update.