topic Re: Problems with adding a talktalk account to Outlook etc onto Win11 laptop in Email

Problems with adding a talktalk account to Outlook etc onto Win11 laptop

JohnAlex — Wed, 09 Jul 2025 14:35:19 GMT

I am tearing the few hairs on my head trying to add a talktalk email account to a new laptop with windows 11. (I had no problems a few weeks ago with another new laptop)

Has anyone else had this problem? I have tried using the advice on the talktalk website.

Re: Problems with adding a talktalk account to Outlook etc onto Win11 laptop

Philile-TT — Wed, 09 Jul 2025 14:42:37 GMT

Hi there @JohnAlex just to confirm are you trying to download the app on the laptop?

Re: Problems with adding a talktalk account to Outlook etc onto Win11 laptop

KeithFrench — Wed, 09 Jul 2025 14:44:46 GMT

If this is the new Outlook for Windows, then it is easy. From memory you have to do it via a manual IMAP configuration. I can't check mine right now, but if you are still having problems, let me know and I will help you tomorrow afternoon.

Re: Problems with adding a talktalk account to Outlook etc onto Win11 laptop

KeithFrench — Wed, 09 Jul 2025 15:32:47 GMT

Hi @JohnAlex

Enter the email address & password & use Show more:-

IMAP

SMTP

Re: Problems with adding a talktalk account to Outlook etc onto Win11 laptop

JohnAlex — Thu, 10 Jul 2025 08:30:37 GMT

Hi KeithFrench

Thank you very much for your offer to help
I have now managed to get a talktalk account onto the latest version of Outlook
The problem was a silly one – as they usually are.
But I was at my wits end having hit pitfalls in initiating Win 11 on a new laptop. I thought that it would be straightforward but not a bit of it.
The primary initiation went OK but the update procedure ended in Win 11 freezing which I found was not a rare occurrence.
I solved that by rebooting and skipping the update, which I was able to carry out later smoothly on shut down.

Best wishes

JohnAlex

Re: Problems with adding a talktalk account to Outlook etc onto Win11 laptop

JohnAlex — Thu, 10 Jul 2025 08:31:21 GMT

Hi Philile-TT

The problem is now resolved thanks – the issue was a silly mistake as these issues usually are.

Best wishes

JohnAlex

Re: Problems with adding a talktalk account to Outlook etc onto Win11 laptop

KeithFrench — Thu, 10 Jul 2025 10:04:42 GMT

No problem, I am glad that it is resolved now.